Job description

ADMINISTRATION ASSISTANT – KITWE BRANCH

NICO Insurance Zambia Limited is a leading general insurance company committed to providing innovative and customer-focused insurance solutions. We are committed to delivering excellent service while building a high-performing and professional team.

NICO Insurance Zambia Limited invites applications from suitably qualified and experienced candidates for the position of Administration Assistant – Kitwe Branch. This role will provide effective administrative, front-office and basic finance support to the Kitwe Branch. The role will be responsible for reception and customer service duties, daily cashiering and banking activities, petty cash administration, procurement support and the day-to-day administrative requirements of the Branch.

Key Responsibilities

The successful candidate will be responsible for:

• Managing the reception area and attending to clients and visitors in a professional manner.
• Receiving and directing incoming calls and enquiries appropriately.
• Receiving payments, issuing receipts and maintaining accurate records of monies received.
• Preparing daily banking deposits and banking reports and ensuring collections are banked promptly.
• Maintaining appropriate records of deposit slips, receipts and other banking documentation.
• Administering and accounting for petty cash in accordance with established procedures.
• Preparing weekly and monthly receipt reports as required.
• Supporting branch purchasing and procurement activities, including obtaining supplier quotations and preparing purchase documentation.
• Monitoring stationery, office supplies and other branch requirements and ensuring adequate stock levels are maintained.
• Receiving invoices and utility bills and preparing the necessary documentation for payment processing.
• Receiving, recording and distributing incoming and outgoing mail.
• Maintaining proper filing and administrative records and ensuring documents can be retrieved when required.
• Providing general administrative support to ensure the efficient day-to-day running of the Branch.

Qualifications & Experience

The ideal candidate should possess:

• A Diploma or Degree in Accounting, Finance, Business Administration, Commerce or a related field ((ZAQA certified).
• Relevant experience in finance/accounts and administration, preferably involving cashiering, receipting, banking and petty cash.
• Previous experience in a front-office, reception or customer-facing environment will be an added advantage.
• Good computer skills, particularly Microsoft Excel and Word.
• Good numerical ability with strong attention to detail.
• Good interpersonal and communication skills.
• High levels of integrity, accuracy and accountability, particularly when handling cash and financial records.
• Ability to organise work effectively and work with minimal supervision.

How to Apply

Interested candidates who meet the above requirements should submit their application letter and detailed CV to recruitment@nicoinsurance.co.zm

Closing Date:
Friday 9th October 2026.

Only shortlisted candidates will be contacted.