The cover letter helped me explain a gap in my employment history perfectly.
Phone line CUSTOMER CARE
KAMKEES TECHNOLOGY LIMITED Lusaka, Zambia
Employer and vacancy source: KAMKEES TECHNOLOGY LIMITED
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerKAMKEES TECHNOLOGY LIMITED
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Application methodEmail application
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- KAMKEES TECHNOLOGY LIMITED
- Location
- Lusaka, Zambia
- Posted
- September 27, 2026
- Job type
- Full Time
- Category
- Other
- Application method
- Email application
Job description
Customer Service Officer
Reports to: Customer Service Team Leader
Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries.
Key Responsibilities:
Inquiry Handling & Identity Verification: Respond to customer inquiries via App, web, and social media; perform strict KYC (Know Your Customer) verification using NRC numbers or Passports.
Ticket Creation: Accurately classify and create tickets for all customer interactions in the CRM/ticketing system; escalate unresolved or urgent issues to the Team Leader within 5 minutes.
Standard Procedure Execution: Strictly follow pre-approved scripts and SOPs; maintain a 100% accuracy rate in information delivery to prevent miscommunication.
Customer Satisfaction: Provide professional, courteous, and timely responses to ensure positive customer experience.
Apply stronger for this role
Tailor your CV and cover letter to this vacancy so your relevant experience is easier for the employer to see.
Apply for this job
To apply for this job email your details to 531172624@qq.com
