IT Trainee

Location:

Kateshi, ZM

About Us

As a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often grown on our own farms and estates and sourced from hundreds of thousands of farmers across ~50 countries. Along with our diverse manufacturing and innovation capabilities, this means we can provide ingredients for a range of products, from a plant-based latte mix to an almond based snack bar or a dairy-free ice cream. Making a positive impact on people and planet is a core component of our Purpose, to be the change for good food and a healthy future. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. And whoever we’re with, whatever we’re doing, we always make it real.

Key Responsibilities

• Provide first-level IT support to employees on hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, printers, and other IT equipment.
• Assist in the maintenance of company networks and communication systems.
• Support user account creation, password resets, and access management.
• Monitor and report IT system performance issues.
• Assist with data backup and recovery procedures.
• Maintain an inventory of IT assets and equipment.
• Support implementation of IT projects and system upgrades.
• Document technical procedures and user guides.
• Ensure compliance with company IT policies and information security standards.

Skills and Competencies

• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Strong attention to detail.
• High level of integrity and professionalism.

ofi is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, age, religion or belief, sex, nationality, disability, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.

Applicants are requested to complete all required steps in the application process including providing a resume/CV in order to be considered for open roles.

Key Responsibilities

• Provide first-level IT support to employees on hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, printers, and other IT equipment.
• Assist in the maintenance of company networks and communication systems.
• Support user account creation, password resets, and access management.
• Monitor and report IT system performance issues.
• Assist with data backup and recovery procedures.
• Maintain an inventory of IT assets and equipment.
• Support implementation of IT projects and system upgrades.
• Document technical procedures and user guides.
• Ensure compliance with company IT policies and information security standards.