ONLINE STORE (E-COMMERCE) ADMINISTRATOR

Job description

ABOUT UMOYO NATURAL HEALTH

Umoyo Natural Health is a growing Zambian health and wellness company offering natural health products, nutritional supplements, beverages, skincare, herbal products and other wellness solutions.

We are looking for a highly organized, tech-savvy and commercially minded Online Store (E-Commerce) Administrator to take ownership of the day-to-day administration and performance of our online store.

THE ROLE

The Online Store (E-Commerce) Administrator will be responsible for managing and maintaining Umoyo Natural Health’s Wix E-Commerce store, while ensuring accurate and efficient processing of online orders through Odoo.

The ideal candidate should understand the relationship between e-commerce, inventory, sales orders, payments, fulfilment and reporting, and be comfortable working across both Wix and Odoo.

KEY RESPONSIBILITIES

E-Commerce & Wix Administration

• Manage and maintain the Umoyo online store on the Wix E-Commerce platform.
• Add, edit and update products, descriptions, images, prices, stock availability and product categories.
• Ensure all products and online store information are accurate, current and well presented.
• Create and manage product collections, promotions, discounts and online offers.
• Monitor the customer shopping journey and identify areas for improvement.
• Troubleshoot basic Wix store issues and coordinate technical support when required.
• Monitor website and e-commerce performance and provide regular reports. 

Order Management & Odoo

• Monitor and process online orders received through the Wix store.
• Ensure online orders are accurately reflected and processed in Odoo.
• Create, manage and track sales orders within Odoo.
• Coordinate with the warehouse, accounts and delivery teams to ensure orders are processed efficiently.
• Ensure inventory information between the online store and Odoo is accurate and up to date.
• Monitor order status from placement through fulfilment.
• Assist with maintaining accurate customer, product and sales information in Odoo.

Inventory & Product Management

• Regularly monitor online stock levels and product availability.
• Update products when items are out of stock, restocked or discontinued.
• Work closely with the warehouse team to minimize overselling and stock discrepancies.
• Ensure product pricing and promotional pricing are correctly reflected online.
• Support inventory reconciliation between the online store and Odoo.

Customer & Order Support

• Respond to online-store customer enquiries relating to products, orders, payments and delivery.
• Follow up on pending, failed, cancelled or incomplete orders.
• Assist customers with online purchasing where necessary.
• Escalate customer complaints and technical issues appropriately.
• Maintain professional and timely communication with customers.

Payments & E-Commerce Operations

• Monitor online payment transactions and flag unsuccessful or pending payments.
• Assist in reconciling online sales with payment records and Odoo.
• Identify and report payment, order or system discrepancies.
• Ensure the online checkout process remains functional and user-friendly.

Reporting & Performance

• Prepare regular e-commerce reports covering:
• Online sales
• Number of orders
• Best-selling products
• Product performance
• Stock availability
• Cancelled and failed orders
• Customer activity

• Analyze online store performance and recommend ways to increase sales and improve conversion.
• Track e-commerce KPIs and contribute to achieving online sales targets.

REQUIRED EXPERIENCE & SKILLS

• Proven experience in e-commerce, online store administration or website administration.
• Strong working knowledge of Wix E-Commerce / Wix Stores.
• Working knowledge of Odoo, particularly Sales, Inventory and related e-commerce/order-management functions.
• Good understanding of online order processing and fulfilment.
• Experience managing product catalogues, pricing, stock and promotions online.
• Good understanding of online payment systems and e-commerce workflows.
• Strong computer and internet skills.
• Good data entry and record-keeping skills.
• Ability to work with spreadsheets and prepare sales/operational reports.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Good communication and customer-service skills.
• Ability to identify problems and take initiative in resolving them.
• Ability to work independently while collaborating effectively with different departments.

ADDED ADVANTAGE

Experience with any of the following will be an advantage:

• Wix website management and SEO
• Google Analytics / Google Search Console
• Meta Business Suite
• Digital marketing and online promotions
• Online payment gateways
• Courier and delivery platforms
• Inventory management systems
• CRM and customer management tools
• Basic HTML/CSS or website troubleshooting

IDEAL CANDIDATE

The ideal candidate is not simply a website administrator. They should have a strong understanding of how an online store operates as a business.

You should be comfortable moving between Wix, Odoo, customers, warehouse operations, payments and sales reports, while ensuring that information remains accurate across the entire e-commerce process.

You should be:

• Detail-oriented
• Commercially aware
• Technology-driven
• Analytical and solution-oriented
• Proactive and self-motivated
• Highly organized
• Customer-focused
• Comfortable working with multiple systems
• Able to work under pressure and meet deadlines

EDUCATION & EXPERIENCE

A Diploma or Degree in E-Commerce, Information Technology, Business Administration, Marketing, Digital Marketing, Computer Science or a related field is preferred.

Relevant practical experience with Wix E-Commerce and Odoo will be highly valued.

WHAT YOU’LL BE RESPONSIBLE FOR

Wix → Customer Order → Payment → Odoo → Inventory → Fulfilment → Reporting

You will play a key role in ensuring this entire process runs accurately, efficiently and consistently.

HOW TO APPLY

Interested candidates should submit their CV and a brief cover letter outlining their relevant e-commerce, Wix and Odoo experience to jobsumoyo@gmail.com.

Only candidates with relevant experience will be considered.