IT Operations and Infrastructure Specialist

Job Purpose

The IT Operations and Infrastructure Specialist will be responsible for managing, maintaining, and supporting the organisation’s IT infrastructure and day-to-day technology operations. The role will ensure that IT systems, networks, servers, hardware, and business applications operate efficiently, securely, and reliably to support overall business operations.

Key Responsibilities

• Manage and maintain the organisation’s IT infrastructure, including servers, networks, hardware, and software.
• Monitor the performance, availability, and security of IT systems and infrastructure.
• Provide technical support to employees and resolve hardware, software, network, and system-related issues.
• Manage and maintain network infrastructure, including routers, switches, firewalls, and wireless networks.
• Ensure regular system backups are completed and support data recovery processes where required.
• Maintain and monitor IT security measures to protect company systems and data.
• Manage user accounts, access permissions, and IT assets.
• Coordinate the installation, configuration, and maintenance of computers, laptops, printers, and other IT equipment.
• Support the implementation of new IT systems, infrastructure upgrades, and technology projects.
• Maintain accurate documentation of IT systems, equipment, configurations, and procedures.
• Liaise with external IT service providers and vendors where necessary.
• Identify opportunities to improve IT systems, processes, and operational efficiency.
• Ensure compliance with company IT policies, procedures, and security standards.
• Provide regular reports to management on IT operations, system performance, and infrastructure requirements.

Qualifications and Experience

• Degree or Diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 3–5 years of experience in IT operations, infrastructure, systems administration, or technical support.
• Experience in managing networks, servers, and IT infrastructure.
• Knowledge of cybersecurity principles and IT security practices.
• Experience with Microsoft Windows environments, Microsoft 365, and cloud-based systems.
• Knowledge of networking technologies, including TCP/IP, routers, switches, and firewalls.
• Experience with system backups, disaster recovery, and business continuity processes.
• Relevant IT certifications will be an added advantage.

Key Competencies

• IT infrastructure management
• Network and systems administration
• Technical troubleshooting
• Cybersecurity awareness
• Problem-solving and analytical skills
• Attention to detail
• Planning and organisation
• Communication skills
• Ability to work independently
• Teamwork and stakeholder management