Branch Manager

Under the supervision of the Cluster Manager, the key responsibilities will include:

· 100% responsibility for the branch balance sheet, profitability and achievement of assigned financial targets, ensuring that performance is aligned to the branch business plan and overall Bank strategy.

· Responsible for driving branch sales performance across deposits, loans/advances, funded accounts, fee and commission income, Bancassurance and other agreed revenue targets.

· Formulate and execute branch sales plans, cascade targets to the team, monitor performance against agreed measures and proactively address adverse variances.

· Ensure acquisition, retention and growth of quality customer relationships across Retail, Preferred, Private, Corporate and Agri customer segments to support sustainable business growth.

· Drive execution of the Customer Value Proposition by ensuring customers are educated on the Bank’s products, services and alternate channels, and that opportunities for cross-selling and deepening relationships are identified.

· Ensure high service standards are maintained at all customer touch points by monitoring service delivery, resolving complaints within agreed timelines and escalating matters where required.

· Maintain effective operational governance, risk management and compliance controls by ensuring adherence to account opening, KYC, AML, cash management and branch operating procedures.

· Ensure branch self-audits, incident reporting, audit issue closure and business continuity requirements are completed within stipulated timelines and that control weaknesses are addressed promptly.

· Manage branch resources, expenses, security and physical infrastructure in line with Bank policies, approved budgets and required operational standards.

· Lead, coach and manage branch staff by setting clear targets, monitoring performance, conducting performance reviews and supporting development through regular feedback and guidance.

· Share knowledge, experience and best practice with team members to ensure that team performance meets set sales, service, control and operational standards.

· Build and maintain effective relationships with customers, internal stakeholders and relevant external parties, including regulatory bodies where required, in order to support compliance, market awareness and business growth.

· Any other responsibilities or tasks as assigned by management.

QUALIFICATIONS/EXPERIENCE

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.

• University Degree in a Business-related field or relevant qualification from a recognized university.

• Diploma in Banking and Finance will be an added advantage.

• Minimum of six (6) years’ relevant experience in sales, relationship management or branch banking, preferably in the banking sector.

• Good understanding of retail banking products, branch operations, compliance and customer service standards.

JOB CORE COMPETENCIES

• Leadership and people management

• Sales and relationship management

• Customer service orientation

• Analytical thinking and problem solving

• Communication, teamwork and resilience