Customer Service/Relations

Job description

• Welcome and attend to walk-in clients professionally and warmly.
• Respond to customer enquiries and convert potential customers into sales.
• Prepare quotations and follow up with prospective clients.
• Promote the company’s products and services.
• Build and maintain strong, lasting relationships with clients.
• Create engaging content for the company’s social-media platforms.
• Take photographs and videos for marketing and promotional purposes.
• Write clear and engaging social-media posts.
• Develop and implement marketing ideas, campaigns and strategies.
• Coordinate customer orders from enquiry through to completion.
• Provide excellent after-sales service.
• Help grow the company’s online presence, customer base and sales.
• Perform other customer-service and marketing duties assigned by management.

REQUIRED SKILLS AND ATTRIBUTES

The ideal candidate should have:

• Excellent communication and interpersonal skills.
• Strong customer-service and sales abilities.
• The ability to create engaging content, including photographs, videos and written posts.
• A creative mindset and the ability to develop effective marketing ideas and campaigns.
• Good computer literacy.
• Strong organisational and order-coordination skills.
• A professional, friendly and customer-focused attitude.
• The ability to work independently and as part of a team.
• Self-motivation and a results-oriented approach.

EXPERIENCE

• Previous experience in customer service, sales or marketing will be an added advantage.
• Experience managing or growing social-media pages
• Candidates with relevant social-media pages, campaigns or portfolios are encouraged to provide links to their work.