Job description

Job Description – Loan Officer

Position Summary

The Loan Officer is responsible for identifying potential clients, promoting the company’s financial products, processing loan applications, conducting credit assessments, and managing a quality loan portfolio. The role requires strong sales ability, excellent customer service, and sound financial judgment to ensure responsible lending while meeting business growth targets.

Key Responsibilities

• Promote and market the company’s loan products to individuals and businesses.
• Identify and recruit new customers while maintaining existing client relationships.
• Receive, review, and process loan applications.
• Conduct customer interviews and verify financial and personal information.
• Perform credit analysis and assess applicants’ repayment capacity.
• Recommend loan approvals or rejections based on company lending policies.
• Prepare loan documentation and ensure all required documents are complete.
• Monitor loan repayments and follow up on overdue accounts.
• Educate customers on loan terms, repayment schedules, and financial obligations.
• Maintain accurate customer records and prepare regular portfolio reports.
• Ensure compliance with company policies, regulatory requirements, and risk management procedures.
• Achieve monthly sales, loan disbursement, and portfolio quality targets.

Qualifications

• Diploma or Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, Banking, or a related field.
• Minimum of one (1) year of experience in lending, banking, microfinance, sales, or customer service is an added advantage.

Skills and Competencies

• Strong sales and negotiation skills.
• Knowledge of credit analysis and financial assessment.
• Excellent customer relationship management skills.
• Strong communication and interpersonal abilities.
• Good analytical and problem-solving skills.
• High level of integrity and professionalism.
• Ability to work independently and achieve performance targets.
• Proficiency in Microsoft Office applications.
• Knowledge of lending regulations and compliance standards is an added advantage.

Reporting Line

The Loan Officer reports directly to the Branch Manager or Credit Manager.

Working Conditions

• Office-based with regular field visits to meet clients and conduct loan assessments.
• May require travel within the assigned area to support business development and customer service.

This role is ideal for a motivated, customer-focused professional who is passionate about helping individuals and businesses access financial solutions while contributing to the growth of Eikon Finance Zambia.