ICT Officer – Communications (Voice)

Job description

Zambia Revenue Authority (ZRA) is inviting applications for the position of ICT Officer – Communications (Voice), Salary Grade ZRA06 (1 position), ICT Function.

Purpose
Reporting to the Senior ICT Officer – Communications Voice, the job holder will support the ZRA business through timely, cost-effective and professional ICT communication services.

Key Duties
– Ensure voice communications equipment such as IP PBX, Call Centre, CRMS, telephones and accessories are functioning properly.
– Repair voice communications equipment including IP PBX, Call Centre, CRMS, telephones and accessories.
– Supervise administration of the call logging system on IP PBX, Call Centre and CRMS.
– Ensure effective use of equipment accessories, service manuals, tools and spares.
– Follow up faults on external telephone lines.
– Conduct routine maintenance on voice communications equipment.
– Install and configure voice communication equipment.
– Research ICT voice communication trends and advise management.

Minimum Requirements
– Grade 12 School Certificate or GCE with five credits or better including Mathematics and English.
– Minimum Diploma in Electronics and Telecommunications, Information Technology or equivalent.
– At least two years relevant post-qualifying work experience in ICT.
– Valid membership of ICTAZ or another relevant professional body.

Application Instructions
Only candidates meeting the role specifications and competencies should apply. Candidates should enclose a detailed Curriculum Vitae with details of current residence, vital statistics, contact phone numbers/email address, NRC, Grade 12 Certificate or Statement, and three referees with contact numbers and email addresses.

Please attach and submit only relevant copies of professional and academic qualifications in a single PDF file clearly marked with your full name and position applied for.

Applications should reach the undersigned not later than 21st July 2026 at 17:00 hours using the email address: careers2024@zra.org.zm

The Director Human Resource
Zambia Revenue Authority
P.O. Box 35710
Lusaka

Only complete applications with all necessary qualifications and CV will be considered. ZRA is an equal opportunity employer.