Employer reference
Employer and vacancy source: ZedSMS Technology
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerZedSMS Technology
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
- Employer
- ZedSMS Technology
- Location
- Lusaka, Zambia
- Posted
- July 20, 2026
- Job type
- Full Time
- Category
- Other
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Job description
Technical Support
- Provide first-line technical support for ALIS-related issues and user queries.
- Log, track, and manage client support tickets through to resolution.
- Troubleshoot and diagnose reported problems, escalating to developers where necessary.
- Monitor system usage patterns and report recurring issues to the development team.
Client Training
- Schedule and conduct training sessions with clients on new ALIS features as they are released.
- Plan and deliver retraining sessions on existing features to reinforce correct usage.
- Prepare and maintain training materials, user guides, and reference documentation.
- Record training attendance and assess client comprehension after each session.
Client Engagement
- Hold regular scheduled meetings with assigned clients to review system usage and identify challenges.
- Document client-raised issues, feedback, and improvement suggestions.
- Provide clients with updates on outstanding issues, pending developments, and system changes.
- Maintain a log of client interactions and action items.
Information Relay
- Relay detailed and accurate client feedback to the development team.
- Track the status of reported issues and communicate progress back to clients.
- Notify clients in advance of scheduled maintenance, system updates, and new feature deployments.
- Ensure all client communications are documented and traceable.
Business Requirements & Analysis
- Elicit business requirements from clients during meetings and support interactions.
- Document requirements in a structured format for review by the development team.
- Assist in prioritising client requests in consultation with the Product Manager.
- Participate in user acceptance testing to verify that delivered solutions meet client needs.