Individual Life Sales Agents

Job description

Job Title:

Individual Life Sales Agent – Lusaka, Kabwe, Mazabuka, Choma, Livingstone, Kitwe, Chipata, Chingola, Luanshya, Chililabombwe, Mufulira, Solwezi, Lumwana, Kalumbila and Kasama

Department:

Individual Life Sales

Reports To:

Team Leader /Sales Team Lead / Individual Life Sales Manager/Chief Commercial officer

Job Purpose:

To drive the acquisition of individual life insurance policies through proactive prospecting, client engagement, and relationship management, ensuring sustainable revenue growth and market penetration.

Key Responsibilities

·      Identify and prospect new clients for individual life insurance products.

·      Conduct client’s needs analysis and recommend suitable insurance solutions.

·      Achieve monthly and quarterly sales targets.

·      Maintain strong relationships with existing clients to ensure policy renewals.

·      Provide after-sales service and support for claims and inquiries.

·      Expand the company’s footprint by targeting untapped markets and segments.

·      Participate in promotional activities, roadshows, and community engagement.

·      Ensure all sales processes adhere to regulatory and company compliance standards.

·      Submit accurate and timely documentation for policy issuance.

·      Prepare weekly and monthly sales reports.

·      Monitor personal performance against set KPIs.

Key Performance Indicators (KPIs):

·      Number of policies sold per month.

·      Total premium income generated.

·      Percentage of leads converted into active policies.

·      Percentage of clients renewing policies annually.

·      Number of client meetings, calls, and presentations conducted weekly.

·      Accuracy and timeliness of documentation and adherence to regulatory requirements.

·      Client feedback scores and resolution time for inquiries or claims.

Competencies Required:

·      Grade twelve Certificate.

·      Minimum diploma in a business studies related course.

·      PIA license for Agents.

·      Strong interpersonal and communication skills.

·      Negotiation and persuasion ability.

·      Knowledge of life insurance products and regulatory environments.

·      Goal-oriented and self-driven.