SALES AND ADMINISTRATION OFFICER

Job description

Sales & Administration Officer

Location: Lusaka

Employment Type: Full-Time

About the Role

We are seeking a highly organized, results-driven, and detail-oriented Sales & Administration Officer to join our growing team. The successful candidate will play a key role in supporting sales operations, credit administration, debt recovery, human resources administration, and general office functions. This position requires a professional who can effectively balance customer service, administrative duties, and compliance while maintaining high standards of accuracy and confidentiality.

Key Responsibilities

Sales and Credit Administration

• Authenticate customer loan application documentation submitted by Front Office staff.
• Assess customer affordability and creditworthiness in line with company lending policies.
• Ensure timely, accurate, and quality-assured processing of loan applications.
• Approve loan amount limit requests within delegated authority levels.
• Adhere to industry best practices and company policies in the issuance of credit.
• Report suspected or actual fraud in accordance with the Company’s Fraud Prevention Policy.
• Maintain accurate customer loan application records, databases, and document backups on company platforms.
• Prepare and circulate credit operational reports within agreed timelines.
• Manage debt collection and recovery processes to minimize loan defaults.

Administration and Human Resources

• Prepare PMEC documentation and bank mandates.
• Coordinate recruitment, onboarding, and induction of new employees.
• Administer statutory obligations, including NAPSA, NHIMA, and PAYE compliance.
• Coordinate staff training and development initiatives.
• Maintain accurate employee records and support general HR administration.
• Provide administrative support to management and ensure efficient office operations.

Qualifications and Experience

• Diploma or Bachelor’s Degree in Business Administration, Finance, Accounting, Human Resource Management, Sales, or a related field.
• Minimum of 2–3 years’ relevant experience in sales administration, credit administration, microfinance, banking, or a similar environment.
• Experience in debt collection and loan processing will be an added advantage.
• Knowledge of Zambian labour laws and statutory compliance (NAPSA, NHIMA, and PAYE).
• Proficiency in Microsoft Office Suite, particularly Excel and Word.

Required Skills and Competencies

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal abilities.
• High level of integrity and confidentiality.
• Excellent organizational and time management skills.
• Attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.

What We Offer

• A competitive remuneration package.
• Opportunities for professional growth and career development.
• A supportive and dynamic working environment.

How to Apply

Interested candidates who meet the above qualifications are invited to submit their application letter, detailed CV, and copies of relevant qualifications to info@fairfundcapital.com no later than 24^th July 2026.

Only shortlisted candidates will be contacted.