Relationship Officer – SME Banking

Job description

United Bank for Africa is hiring a Relationship Officer – SME Banking.

Position: Relationship Officer – SME Banking
Functionally reports to: Heads, SME Banking
Administratively reports to: Branch Manager
Supervises: Nil
Location: Industrial and Head Office Branch

Role and Responsibilities
– Acquisition of new customers for SME Banking by aggressively marketing the bank’s products to improve deposit liability growth.
– Prepare documentation on the creation of risk assets to increase business office profitability.
– Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
– Cross-selling of existing and new products to existing and new clients and effective relationship management.
– Ensure the reactivation of dormant accounts and relationships to improve deposit liability growth and profitability.
– Making calls and visiting business customers as well as attending meetings.
– Implementing the delivery of marketing strategies and targets.
– Processing data to produce accurate facts, figures, and reports.
– Facilitating, establishing, and maintaining effective relationships with new and existing customers.

Education Requirements
– First degree with credit or better in any field.

Experience
– Minimum of two (2) years cognate experience.

Key Competency List: Knowledge
– Must exhibit drive, energy, aggression, and passion for business development and acquisition.
– Must be technology savvy.

Skills / Competencies
– Ability to evaluate needs of customers and determine what products or service would best serve those needs.
– Interpersonal and communication skills.
– Selling and marketing skills.
– Must be self-solution driven, proactive, and have acceptable knowledge of the business environment.

Key Performance Indicators
– Must deliver on all financial targets.
– Achieve approved SME Banking account volumes.
– Achieve assigned PBT targets.

How to Apply
United Bank for Africa is an equal opportunity employer. Interested candidates who meet the job requirements should send their application in a single document comprising detailed Curriculum Vitae, Grade 12 Certificate, Degree, and other copies of professional qualifications (ZAQA verified) to: careers.zambia@ubagroup.com

Deadline: 22nd July 2026