IT OFFICER

Job description

Job Profile: ICT Officer.

Business Overview: Altus Group of Companies offers a diversified portfolio of financial services ranging from Lending, Savings, Insurance, and other financial Solutions.

Summary of Profile: The preferred candidate should have a direct hands-on approach to addressing basic IT administration, hardware/IT asset management and supporting the core ICT based systems and users, respectively. The ideal candidate will have experience in managing end-user technologies, ensuring smooth operations, and maintaining the company’s computer systems.

Core responsibilities description:

•                   1. End User Technology Support: • Oversee the support of end-user technologies that are critical to the core business delivery platforms.

•                   • Address user requests and technical issues promptly to ensure uninterrupted business operations.

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•                   2. IT Equipment Administration: • Manage the administration of all IT equipment, including desktops, laptops, printers, devices, and servers.

•                   • Service internal customer requests within the defined Service Level Agreements (SLAs).

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•                   3. Network and Systems Management: • Manage network infrastructure, remote networks, Internet Service Providers (ISPs), and system connectivity.

•                   • Provide technical support and ensure the smooth functioning of the entire company’s network systems.

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•                   4. System Monitoring and Maintenance: • Monitor and maintain system disruptions, downtimes, and technical problems.

•                   • Perform system installations, change management, and resolve technical issues promptly.

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•                   5. User Management: • Maintain user activations and rights management, IT asset registers, and user alert monitoring.

•                   • Create and manage an IT Management Information System (MIS) platform for accurate reporting and access for end-users.

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•                   6. Vendor Management: • Ensure technology support vendors adhere to strict SLAs.

•                   • Implement and manage IT costs to achieve financial efficiencies.

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•                   7. Change Management: • Maintain change management processes and governance structures.

•                   • Preserve audit trails and provide reporting to directors.

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•                   8. New Technology Management:

• Support the implementation of new technologies and ensure successful go-lives.

• Create a digital stack of technologies that in the new future will be used to offer services to end clients via Web, USSD, interactive web designs and CRM.

• Manage database systems, licensing, renewals, backup processes, and IT office tools.

• IT Graduate degree in Computer Science, Computing, Engineering would be preferred.

• Minimum 4-6 years’ experience.

• Hands-on experience in IT administration, Hardware and basic IT software management.

• Other IT trainings, tertiary education or courses would carry a relevant advantage.

• A technical, logical thought process to problem-solving skills

• Communication skills- with project references would be an added advantage.

• Handson approach and work references would be an added advantage.

9. Basic IT Administration:

Professional attributes, Qualities and Educational Qualifications

Reporting to: Director.

Direct reporting: