Supervisor, Administration

Job description

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Purpose

The Clubhouse Admin Manager oversees the administrative, operational, and financial aspects of the clubhouse restaurant. This role ensures smooth day-to-day operations, effective team coordination, and exceptional customer service delivery. The manager will be responsible for optimizing resources, maintaining compliance, managing budgets, and ensuring a well-organized, high-performing environment.

Key Responsibilities

• Manage daily administrative tasks such as scheduling, payroll, record-keeping, and inventory documentation.
• Ensure compliance with regulatory standards (health, safety, and labor laws).
• Oversee reservations, event bookings, and customer inquiries efficiently.
• Prepare and present operational reports, budgets and financial forecast
• Manage membership Potifolio

• Track and monitor operating budgets, expenses, and cost control.
• Work with management to analyze financial reports and identify areas for improvement.
• Oversee stock control, inventory, and ordering processes to optimize cost efficiency.
• Ensure accurate cash handling, POS reconciliations, and banking procedures.
• Follow up on payments of member subscriptions
• Assist in preparing monthly financial and inventory reports, ensuring accuracy and timely submission.

• Manage, train, and supervise administrative and support staff to ensure optimal performance.
• Develop staffing schedules, manage leave requests, and address performance-related concerns.
• Conduct periodic training programs to improve efficiency and enhance service delivery.
• Foster a positive and collaborative work culture.

• Ensure the seamless operation of all clubhouse facilities, equipment, and systems.
• Monitor service quality, guest satisfaction, and resolve complaints promptly.
• Collaborate with chefs, bar managers, and service teams to maintain high-quality food and beverage standards.
• Assist in the coordination of events, functions, and special activities.

• Build strong relationships with customers, members, and stakeholders.
• Address feedback, ensure prompt resolution of issues, and implement measures for continuous improvement.
• Uphold high levels of guest satisfaction and maintain customer loyalty.

• Monitor health and safety regulations, including hygiene practices and facility maintenance.
• Ensure adherence to policies, procedures, and quality control measures.

Qualifications and EXPERIENCE

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years’ experience in F&B or hospitality administration.
• Strong knowledge of financial processes, budgeting, and stock management.
• Exceptional leadership, organizational, and communication skills.
• Proficiency in POS systems, inventory software, and Microsoft Office Suite.
• Knowledge of health, safety, and regulatory compliance standards.

BEHAVIOURAL TRAITS

• Hard working
• Organised
• Time conscious
• Methodical
• Team player
• Flexibility to work evenings, weekends, and holidays as required by the business.

OPERATIONAL REQUIREMENTS

• Leadership and team management
• Financial acumen
• Customer service orientation
• Attention to detail
• Multitasking and problem-solving skills
• Effective time management
• Ability to work under pressure