Employer and vacancy source: Dimension Data
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerDimension Data
- LocationNdola/ Lusaka
- Employer websitezambiajobalerts.com
- Application methodEmail application
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Dimension Data
- Location
- Ndola/ Lusaka
- Posted
- July 12, 2026
- Job type
- Contract
- Category
- Engineering & Construction
- Application method
- Email application
Website Dimension Data
Job description
The Service Desk Support Engineer is a role responsible for end user support to assist with day-to-day queries, related to laptops, computers, printers, Wi-Fi, mobile phones. The position holder is also responsible for assisting users to log tickets for any software issues.
Key responsibilities
· Ensure the resolved status SLA of the service desk tool of the Customer is
not breached by resolving tickets timeously.
· Quality assurance management on all call assessments individually, based on ticket
· Customer experience: Excellent customer service delivered daily to avoid
escalations, customer complaints and re-opening of calls.
· Ensuring IT/Tech support standards are used for system support through centralized help desk function.
Knowledge and Academic Qualifications
· Bachelor’s degree or equivalent in Information Technology or Computing or a related field.
· Minimum 3 years’ experience
· Proficiency in help desk support
· Developed understanding and appreciation of technical design principles.
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Apply for this job
To apply for this job email your details to recruitment.bw@dimensiondata.com