Job description

Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

RESPONSIBILITIES
Finance
• Applies product knowledge to achieve all sales results.
• Lead generation.
• Attention to details to avoid processing errors and losses
• Identify and utilise opportunities to increase market share.
• Applies product knowledge to achieve sales results.
• Lead generation.
• Sales revenue / sales budget
• Grow existing customer portfolios by cross selling.
• Cost efficiencies by migrating customers to eChannels.
Customer
• Engage with the customers in a professional way as specified in the service standards
• Ensure customers’ needs and expectations are understood
• Process the customers’ requests in an efficient, caring and accurate manner.
• Provide excellent customer service to customers in a friendly and courteous manner
• Deal with all customer complaints and ensure that they are resolved timely to the satisfaction of customers
• Ensure Banks Brand values are practiced
• Guide and educate clients on the different eChannel’s available suited for their needs
First National Bank Zambia Limited – A Licenced Commercial Bank
Process
• Adherence to FNB Golden Rules, policies and procedures, code of conduct and regulatory guidelines in the process of discharging duties
• Execute activities within risk and compliance requirements
• Approve, validate, verify, check and authorize Frontline activities
People
• Achieve competence against all key result areas required.
• Ensure annual / sick leave is updated on Oracle as well as all required support documents for leave

QUALIFICATIONS
1. Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics,
2. Degree in Sales, Marketing or a related field

All applicants must attach the following documents:

Updated Curriculum Vitae (CV)
Grade 12 Certificate
Degree Certificate
ZAQA Verification Certificate for the Grade 12 Certificate
ZAQA Verification Certificate for the Degree Certificate

Please note that only applicants who submit ZAQA verification certificates for their academic qualifications will be shortlisted. Applicants are encouraged to ensure that their qualifications are verified by ZAQA before submitting their application.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

18/07/26