Site Health Quality & Compliance Coordinator

ROLE PURPOSE

The Site Health Quality & Compliance Coordinator is responsible for supporting and driving quality assurance, compliance, clinical governance and administrative control across occupational health facilities and first aid stations over both Kansanshi and Sentinel mine sites.

This role requires a highly organised, proactive and detail-driven individual who is confident in following up on actions, monitoring standards, coordinating audits, maintaining accurate records and ensuring that gaps are identified, escalated and closed out. The role works closely with the Chief Medical Officer and Quality Assurance Manager to ensure that site health services are compliant, well-coordinated, audit-ready and aligned with MBHS standards, client expectations and regulatory requirements.

The successful candidate must be a self-starter with strong follow-through, excellent administrative discipline, sound clinical judgement and the ability to manage multiple priorities in a fast-paced healthcare environment.

EDUCATIONAL REQUIREMENTS

• Qualified professional in a health profession with relevant administrative, quality assurance or healthcare compliance experience.
• Additional qualification in healthcare administration will be an advantage
• Current professional registration and licence to practise with HPCZ and/or NMCZ.

EXPERIENCE REQUIREMENTS

• Minimum 6 years’ clinical practice.
• Minimum 2 years’ experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation or healthcare operations.
• Experience in occupational health, emergency care, first aid station oversight or healthcare facility accreditation will be an advantage.

KEY ROLE ACCOUNTABILITIES

1. Quality Assurance and Compliance

• Coordinate quality assurance activities across occupational health facilities and first aid stations.
• Coordinate routine facility audits and clinical compliance inspections in line with the MBHS Comprehensive Audit Planner.
• Monitor compliance with MBHS standards, client requirements, national healthcare standards and applicable regulatory requirements, including HPCZ, NMCZ, ZAMRA, RPA and other relevant authorities.
• Track audit findings, assign responsible persons where applicable, follow up on action plans and verify close-out of non-conformances.
• Maintain and update quality dashboards, registers and compliance trackers to support continuous quality improvement.
• Ensure SOPs, standards, policies, forms and other controlled documents are current, accessible and implemented.
• Prepare monthly quality and compliance reports for submission to the CMO and Quality Assurance Manager.
• Escalate areas of repeated non-compliance, risk or delayed action closure to management.
• Support clinical governance meetings, management reviews, inspections and accreditation activities.

2. Occupational Health Facility and First Aid Station Oversight Support

• Support the implementation and monitoring of quality standards across occupational health facilities and first aid stations.
• Conduct scheduled and ad hoc inspections to ensure facilities are clean, safe, compliant, adequately stocked and operationally ready.
• Maintain registers for licences, certifications, equipment servicing, emergency equipment, consumables, incidents, training and compliance activities.
• Monitor availability and functionality of essential equipment, emergency response resources and clinical supplies.
• Coordinate follow-up of maintenance, procurement, equipment servicing and facility-related issues.
• Ensure identified gaps are documented, tracked and followed through to completion.

3. SHE and QHSE Focal Point Responsibilities

• Support the effective implementation of the Company’s HSE and QHSE requirements within MBHS areas of responsibility.
• Monitor the working environment and escalate risks relating to staff safety, facility safety or patient safety.
• Act promptly on QHSE problems, ideas and recommendations arising from audits, inspections and operational activities.
• Ensure emergency response plans are communicated, accessible and understood by relevant staff.
• Prepare HSE reports and submit them to the Quality Assurance Manager within agreed timelines.
• Promote a culture of safety, accountability and continuous improvement.

4. Infection Prevention and Control

• Support the development, implementation and monitoring of infection prevention and control policies, procedures and standards.
• Conduct infection prevention and control audits and risk assessments.
• Monitor cleaning, disinfection, hand hygiene, waste management and infection control practices.
• Identify infection prevention risks and coordinate corrective actions with relevant teams.
• Support outbreak or incident investigations relating to healthcare-associated infections.
• Provide or coordinate staff education on infection prevention and control practices.
• Participate in infection control committees and provide reports on infection control activities.
• Promote a strong culture of infection prevention among staff and patients.

5. HR and Administrative Support to the Chief Medical Officer

• Provide structured administrative support to the CMO in relation to occupational health facilities and first aid station staffing matters.
• Coordinate staff leave schedules, duty rosters, attendance tracking and related workforce administration as delegated.
• Maintain accurate staff-related documentation, registers and records.
• Support onboarding documentation and administrative orientation for new employees.
• Coordinate meeting agendas, record action points and follow up on implementation.
• Track actions arising from management meetings, audits, inspections and operational reviews.
• Support preparation of monthly operational, administrative and compliance reports.
• Ensure departmental reports, submissions and records are completed accurately and within agreed timelines.
• Maintain secure, organised electronic and hard-copy filing systems.
• Support internal communication between clinical, administrative, quality and management teams.

6. Administration and Document Control

• Monitor compliance with administrative policies, procedures, internal controls and operational standards.
• Maintain quality, asset, training, incident, compliance, equipment, licence and certification registers.
• Coordinate procurement-related follow-up for administrative and operational requirements.
• Ensure records are accurate, complete, confidential and securely maintained.
• Support accreditation activities, licensing requirements and regulatory submissions.
• Monitor office supplies and administrative resource requirements.
• Ensure only current versions of policies, SOPs, forms and controlled documents are in circulation.
• Carry out general administrative duties as assigned by management.

7. Customer Service and Professional Conduct

• Maintain a professional, respectful and empathetic approach toward patients, relatives, staff and stakeholders.
• Demonstrate excellent customer service by listening to patient concerns and supporting appropriate care pathways.
• Act as a role model for MBHS values, professional behaviour and service standards.
• Report incidents of poor customer service, patient dissatisfaction or service gaps to management.
• Maintain confidentiality, discretion and professionalism at all times.

REQUIRED COMPETENCIES AND ATTRIBUTES

• Highly organised, disciplined and deadline-driven.
• Strong attention to detail and accuracy.
• Proactive self-starter with strong follow-through.
• Confident in following up with staff, managers and stakeholders.
• Able to manage multiple priorities without losing control of detail.
• Strong report writing, documentation and record management skills.
• Able to analyse audit findings, data and trends to support problem-solving.
• Comfortable working with dashboards, trackers, registers and action plans.
• Strong communication and interpersonal skills.
• Professional, assertive and respectful.
• Able to work independently while maintaining effective teamwork.
• Able to travel between mine sites and split their time up to 50% away from their base.
• Committed to high standards, compliance and continuous improvement.
• Computer literate, especially in Microsoft Word, Excel and Outlook.
• High level of integrity, confidentiality and accountability.