Employer and vacancy source: Dimension Data
Zambia Job Alerts publishes the vacancy details and application instructions for this listing. Use the employer details, deadline and application section below to verify the opportunity before applying.
- EmployerDimension Data
- LocationNdola / Lusaka
- Application methodEmail application
- Listing sourcezambiajobalerts.com
Key details for this vacancy
- Employer
- Dimension Data
- Location
- Ndola / Lusaka
- Posted
- July 8, 2026
- Closing date
- Apply by August 7, 2026
- Job type
- Contract
- Category
- IT & Telecoms
- Application method
- Email application
Dimension Data
Contract IT service desk support role.
Job description
Service Desk Support Engineer – Dimension Data
Company: Dimension Data
Location: Ndola / Lusaka
Job Type: Contract
Role Overview
Responsible for end user support on day-to-day queries related to laptops, computers, printers, Wi-Fi and mobile phones. Also assist users to log tickets for software issues.
Key Responsibilities
Resolve tickets timeously to ensure SLA is not breached.
Quality assurance management on all call assessments.
Deliver excellent customer service to avoid escalations, complaints, and reopened calls.
Ensure IT/Tech support standards via centralized help desk function.
Qualifications
Bachelor’s degree or equivalent in Information Technology, Computing or related field.
Minimum 3 years’ experience.
Proficiency in help desk support.
Understanding of technical design principles.
How to Apply
Send application to: recruitment.bw@dimensiondata.com
Subject Line: Service Desk Support Engineer.
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Apply for this job
To apply for this job email your details to recruitment.bw@dimensiondata.com