Sales Operations Specialist

Join d.light Zambia as a Sales Operations Specialist in Lusaka

d.light Zambia is seeking a highly organised and proactive sales operations specialist to join our team in Lusaka. This role is central to the success of our sales agent network, ensuring fieldforce operations run smoothly and sales teams are fully equipped and motivated to achieve outstanding results. If you are passionate about driving sales performance and operational excellence, this opportunity is ideal for you.

About the Sales Operations Specialist Role

As a Sales Operations Specialist at d.light Zambia, you will lead the recruitment, onboarding, and training of sales agents to build a high-performing fieldforce. Your expertise will support sales enablement and performance management, ensuring accurate CRM data, timely resolution of agent issues, and effective coordination across departments. Your contributions will directly impact the growth and efficiency of our sales operations in Lusaka.

Key Responsibilities for Sales Operations Specialist Jobs in Lusaka

• Lead recruitment, screening, onboarding, and training of sales agents to develop a motivated and effective fieldforce
• Maintain and update all fieldforce documentation and operational playbooks
• Ensure CRM and related user systems are accurate and consistently updated
• Promptly resolve operational issues and support requests from sales agents
• Provide coaching and guidance to maximise agent performance and productivity
• Manage contractor payments, bonuses, and reward distribution processes
• Coordinate logistics to facilitate smooth execution of field operations
• Collaborate closely with marketing, finance, operations, and call centre teams to improve lead closure rates, collections, and overall sales visibility
• Deliver regular reports, market insights, and competitor feedback to support strategic decision-making

Qualifications and Skills Required

• Proven experience in sales enablement, field operations, or managing a fieldforce
• Excellent organisational and project management abilities with strong problem-solving skills
• Proficiency in CRM systems, lead management tools, and Microsoft Office Suite
• Exceptional communication, coaching, and stakeholder management skills
• Ability to juggle multiple priorities effectively in a fast-paced, results-oriented environment

Why Pursue Sales Operations Specialist Jobs in Lusaka with d.light Zambia?

At d.light, our mission is to transform the lives of 1 billion people through sustainable products. Joining our team means contributing to a meaningful cause while developing your career in a dynamic and supportive environment. The Sales Operations Specialist position offers an exciting opportunity to drive impactful sales operations and be part of a growing organisation committed to positive change.

How to Apply

Interested candidates are encouraged to submit their applications, including a detailed CV, via the following link:

Apply for Sales Operations Specialist – d.light Zambia

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