Head SME Banking

Job description

We are Hiring! 

Access Bank Zambia is seeking to recruit a self-motivated, enthusiastic, and innovative person to fill the role of Head SME Banking in Retail Digital Banking based at Head Office, Lusaka, Zambia. 

Why The Role Exists 

We are seeking a visionary and results‑driven professional to join our Retail Digital Banking Division as Head SME Banking. This is a strategic leadership role that will focus on building and scaling SME banking solutions, leveraging on digital platforms, and ensuring operational excellence. The role reports to the Head of Retail, Digital & Business Banking.   

What You Will Be Responsible For 

• Develop and implement the SME Banking strategy in alignment with the bank’s overall business objectives. 
• Identify new market opportunities and innovative product offerings to attract and retain SME clients. 
• Monitor market trends, competitor activities, and regulatory changes to adjust strategies accordingly. 
• Drive growth in the SME portfolio through acquisition of new clients and expansion of existing relationships. 
• Oversee the development of products and services tailored to the needs of SMEs, including loans, trade finance, cash management, and advisory services. 
• Build and maintain strong relationships with key stakeholders, including government agencies, industry associations, and business networks. 
• Ensure the delivery of high-quality customer service and the implementation of customer-centric solutions. 
• Ensure that all SME activities comply with internal policies, legal requirements, and regulatory standards. 
• Collaborate with the risk management team to maintain a balanced risk portfolio, including effective credit risk assessment and monitoring. 
• Implement risk mitigation strategies and ensure the early identification and resolution of potential risks. 
• Lead, mentor, and develop a high-performing SME Banking team. 

What You Need To Have (Skills & Experience) 

• Bachelor’s degree in business administration, Finance, Economics, or a related field. Additionally, MBA or relevant postgraduate qualifications are preferred. 
• A minimum of 10 years of experience in banking, with significant exposure to SME banking or business banking with at least 5 years in a leadership role. 
• Proven track record of successfully leading and growing an SME banking division or similar business unit. 
• Experience in managing teams and delivering results in a highly competitive market. 
• Strong knowledge of digital banking platforms and SME financing solutions. 
• Proven track record in strategy execution, business growth, and stakeholder engagement. 
• Excellent leadership, communication, and analytical skills. 

Key Competencies: 

• Strategic thinking and innovation. 
• Strong problem‑solving and decision‑making abilities. 
• Customer‑centric mindset with focus on SME needs. 
• Ability to drive digital adoption and transformation. 

How to Apply 

If you feel you meet the requirements listed above, please submit your cover letter and curriculum vitae and certified academics documents by ZAQA to recruitments@accessbankplc.com 

Hand delivered or posted applications will not be accepted. The closing date for applications is 10th July 2026. Should you not hear from us within 30 days please consider your application to be unsuccessful.  Please note that only short-listed candidates will be contacted.