Platform Support Agent.

Job description

Platform Support Agent Jobs in Lusaka – Join Our Team Private Company (Approved) is seeking a dedicated Platform Support Agent to join our team in Lusaka, Zambia. This role is ideal for professionals eager to contribute to the seamless operation of digital services, ensuring continuous availability and optimal performance. If you have a passion for maintaining high service standards and enhancing customer experience, explore this opportunity among platform support agent jobs in Lusaka. About the Role: Platform Support Agent Jobs in Lusaka As a Platform Support Agent, you will be instrumental in monitoring and managing the digital platforms that support our business operations. Your primary focus will be on maintaining uptime, promptly addressing service disruptions, and collaborating with external partners to resolve issues efficiently. This full-time position demands a proactive approach to service reliability and operational excellence. Key Responsibilities Ensure maximum uptime and reliability of customer-facing digital services. Investigate and resolve service-related issues promptly to minimize downtime. Collaborate with external providers to troubleshoot and resolve platform challenges. Maintain clear and timely communication with internal teams and external stakeholders regarding service status and issue resolution. Conduct regular health checks on all platforms to identify potential risks. Generate and analyze Mobile Money and transaction reports to monitor performance. Track service metrics and proactively flag anomalies or irregularities. Perform detailed investigations into service disruptions and transactional inconsistencies. Utilize internal tools such as portals, dashboards, and back-office systems to support troubleshooting efforts. Verify and validate customer transactions and accounts during issue resolution processes. Adhere to KYC protocols and verify new customer accounts to ensure compliance. Engage with service providers to ensure accountability and swift resolution of issues. Participate in testing new products, features, and platform functionalities to support continuous improvement. Assist in promoting new offerings and driving adoption both internally and externally. Contribute to promotional campaigns and recommend improvements to enhance effectiveness. Prepare and maintain standard operating procedures (SOPs) and troubleshooting guides. Support management with data requests and provide insights for informed decision-making. Conduct competitor analysis to inform strategic development and platform enhancements. Application Process Interested candidates who are eager to contribute to our dynamic team should submit the following documents to applyhumanr@gmail.com by Wednesday, 1st July 2026: Application letter Curriculum Vitae (CV) Copies of professional qualifications This is a full-time opportunity based in Lusaka, offering the chance to develop your career in a supportive and innovative environment.