Retail Assistant

Job description

“We encourage people with disabilities to apply.”

Summary:

Functions / Responsibilities:

Satisfy internal and external customers

• Approach and greet customers as required when working on the floor and respond to their queries and
• requests according to our culture of service to customers
• Assist customers by taking them to a sales consultant who can provide them with in depth product knowledge
• and guidance
• Carry out duties at the Information Desk as and when scheduled in an efficient manner ensuring that
• knowledge of in-store promotions, store lay out and store management teams is up to date
• Assist customers with price queries
• Resolve queries on incorrect pricing/shelf edge ticketing
• Report to Front End Manager and Sales Manager if barcodes for specific items are incorrect on the system so
• that they can be overridden on the system

Assist with cashiering

• Conduct cashiering duties from time to time as scheduled in order to reduce pressure on front line during peak
• trading times
• Understand all policies and procedures pertaining to handling cash floats and cashing up at the end of a shift
• Collect the float and check the seal number of the float bag to the previous day’s control
• Obtain a Deposit client card from the banking clerk, record the number on the float register and sign for it
• when applicable
• Open the float bag, count the float, report any discrepancies to the banking clerk and ensure that these are
• Recorded on the float register which must be signed together with the banking clerk.
• Ensure that float has enough change before proceeding to the till point. Work only on own float, placing it in
• the till drawer and ensuring that the till drawer is locked and sealed in a till drawer float bag when proceeding
• To and from the banking office. Ensure that a security guard escorts you from the banking office to the till
• Point.
• Log in the terminal using your own user ID and password, put the till drawer with the float into the till and lock
• The till. Keep the till drawer float bag until the end of the day.
• Check your stationery and ensure that you have staples, till rolls and pen, as well as BoE till rolls. Adherence
• to float collection procedures
• Process all sales accurately and according to the laid down business processes which includes collection and
• delivery sales, sale of gift vouchers and airtime, ringing up correct quantities (especially on items sold in
• meters) and scanning one item at a time accurately, price differences, incorrect barcodes, items that go below
• cost, requests for discount, ringing up of repairs
• Accept the following types of tender and process accurately according to laid down business processes:
• credit/ debit cards, cash, cheques, vouchers (refund/ gift vouchers), money transfers, accounts, receipt on
• accounts, discounts
• Ensure that customers’ goods are packed into the trolley

Pick, pack and count stock

• Pack stock from the Receiving and Stock back up areas onto the sales floor on the correct shelves with the
• correct number of facings
• Place the pricing tickets correctly below the stock for customers to see
• Inform the line manager where pricing tickets are missing so that these can be printed and placed
• Identify damaged stock and inform the line manager so that the necessary process can be implemented
• Carry out verbal orders/instructions from your line manager at all times and if not sure about how to carry out a
• task, request assistance from your line manager or other senior staff member
• Assist stock control team with stock count and stock take preparation
• Conduct stock counts in various departments as required and complete relevant documentation for the Stock
• Control team
• Assist customers with picking and packing stock in the Despatch area

House keeping

• Maintain housekeeping standards by ensuring that aisles are neat and tidy and well merchandised according
• to the correct merchandising standards
• Ensure stock is packed in allocated areas as soon as possible so as not to be left in the aisles
• Perform general cleaning duties to ensure that aisles and shelves are presentable

Requirements:

Minimum Academic, Professional Qualifications and Experience required for this position

• Grade 12 Certificate
• Product Knowledge Training
• 1-2 years’ experience
• Must demonstrate willingness to learn
• Excellent customer service orientation and high integrity
• Attention to detail and ability to work under pressure
• Ability to Build and influence others

Competencies:

• Product Knowledge
•  Selling skills
•  Team Player
•  Communication skills
•  Perform under pressure
•  Adaptability and Ability to Build and influence others
• Strengthen Reputation, Ensure customer / Member centred Performance
•  Ensure Execution and Achieve Results
•  Develop Talent Network Internally and Externally Customer focused.