Receptionist

(August 2026)

Position: RECEPTIONIST

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The International School of Lusaka (ISL) is seeking to recruit a professional, enthusiastic, and customer-focused Receptionist to join our administrative team.

The Receptionist serves as the first point of contact for parents, students, staff, and visitors and plays a key role in creating a welcoming and efficient environment for the school community.

Key Responsibilities

• Receive and direct visitors in a professional and courteous manner.

• Answer, screen, and direct incoming telephone calls.

• Manage incoming and outgoing correspondence.

• Maintain accurate records and filing systems.

• Assist with scheduling appointments and meetings.

• Respond to general enquiries from parents, staff, and visitors.

• Provide administrative support to various departments as required.

• Support school events and other administrative activities as assigned.

Qualifications and Experience

• Diploma or Degree in Business Administration, Office Management, Public Administration, or a related field.

• Minimum of two years’ experience in a receptionist, front office, or customer service role.

• Excellent verbal and written communication skills.

• Strong interpersonal and organizational skills.

• Strong proficiency in Google Workspace (Docs, Sheets, Drive, Calendar, Gmail, and Forms) and the ability to work effectively in a cloud-based collaborative environment.

• Ability to maintain confidentiality and professionalism at all times.

• Experience working in a school or international environment will be an added advantage.

Personal Attributes

• Friendly and approachable personality.

• Strong customer service orientation.

• Professional appearance and demeanor.

• Ability to multitask and work under pressure.

• High level of integrity and reliability.

Application Process

Interested candidates should, apply by sending your application as a single pdf attachment (letter of introduction max 1 page, CV max 2 pages, current referees/references with contact information max 1 page) by email to the Human Resource and Administration Manager, International School of Lusaka (jobs@isl.sch.zm) by 26th June 2026. Applicants MUST include the position applied for in the subject box/subject line. Only shortlisted candidates will be contacted.

Safeguarding Notice – At the International School of Lusaka, we are deeply committed to the safety and well-being of our students. We have a rigorous safeguarding policy in place and adhere to the highest standards of child protection. As part of our recruitment process, we require all applicants for the position to undergo thorough background checks and provide references. Our school is an inclusive and diverse community, and we expect all members of our staff to share our commitment to safeguarding and to act in the best interests of our students. By applying for this position, you acknowledge your willingness to comply with our safeguarding policies and practices. We prioritise creating a safe and nurturing learning environment for all our students. 

International School of Lusaka is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. We thank all applicants for their interest, but only those selected for an interview will be contacted.