BRANCH COORDINATOR

Branch Coordinator Jobs in Mbala – Spectrum Credit Limited

Spectrum Credit Limited is actively seeking a dedicated and results-oriented professional for the position of Branch Coordinator at our Mbala branch, Northern Province, Zambia. This opportunity is ideal for candidates passionate about leading branch operations, enhancing team performance, and delivering outstanding customer service. If you are looking for branch coordinator jobs in Mbala that offer leadership challenges and professional growth, this role could be your next career step.

Position Overview: Branch Coordinator

The Branch Coordinator will play a pivotal leadership role by managing daily branch operations, ensuring compliance with company policies and regulatory requirements, and driving key performance indicators such as loan disbursement, collections, customer satisfaction, and staff productivity. This role demands a proactive leader who fosters a culture of excellence, accountability, and continuous team development.

Key Responsibilities for Branch Coordinator Jobs in Mbala

• Manage day-to-day branch activities while maintaining strict adherence to internal policies and regulatory standards.
• Drive branch performance by meeting or exceeding KPIs related to loan disbursement, collections, customer service, and staff productivity.
• Lead, mentor, and develop branch staff to achieve individual and collective goals.
• Ensure prompt resolution of customer inquiries, maintaining high service standards.
• Monitor operational risks, escalate issues appropriately, and implement corrective measures.
• Collaborate closely with Head Office to align branch strategies with overall company objectives.
• Promote and embody Spectrum Credit’s core values and culture within the branch environment.

Candidate Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field, certified by ZAQA.
• At least five years of experience in financial services, including a minimum of two years in a supervisory or leadership capacity.
• Comprehensive knowledge of credit products, customer service excellence, and operational controls.
• Demonstrated leadership skills with a proven track record of managing team performance and achieving results.
• Strong communication, interpersonal, and conflict resolution abilities.
• High integrity, emotional intelligence, and a steadfast commitment to compliance.
• Ability to work independently and make sound decisions under pressure.

How to Apply

If you are enthusiastic about leading a branch and contributing to business success, we encourage you to apply. Please follow these steps carefully:

• Prepare a single file containing your CV, professional and academic qualifications, and a copy of your National Registration Card (NRC).
• Name the file using the format: Name_Position_Location.
• Email your application to jobs@spectrumcreditltd.com.
• Make sure to clearly state the job title and branch location in the subject line of your email.

Application Deadline: 17th June 2026

Only shortlisted candidates will be contacted for an interview.

Additional Information

Location: Mbala, Northern Province, Zambia
Job Type: Full Time
Category: Management