Booking and scheduling Officer

Booking and Scheduling Officer Jobs in Lusaka at Spectrum Credit Ltd

Spectrum Credit Ltd is seeking a dedicated Booking and Scheduling Officer to join our team in Lusaka, Zambia. This full-time role focuses on ensuring the smooth and efficient booking and scheduling of valuation and tracker fitment services, while upholding exceptional customer service and operational coordination standards. If you are looking for booking and scheduling officer jobs in Lusaka that combine administrative precision with client interaction, this opportunity is for you.

About the Role: Booking and Scheduling Officer Jobs in Lusaka

As a Booking and Scheduling Officer at Spectrum Credit Ltd, you will play a pivotal role in managing all valuation, tracker fitment, and de-installation orders. Your responsibilities will include coordinating with technical teams and valuers, liaising with IT support during system issues, and ensuring timely communication with customers regarding their bookings. You will also collaborate closely with the accounts department on invoicing and fee collection matters, ensuring that all processes adhere strictly to company policies and service standards.

Key Responsibilities

• Accurately capture and schedule valuation, tracker fitment, and de-installation orders.
• Coordinate field assignments with valuers and technical teams.
• Work with IT support to resolve any system failures or technical challenges promptly.
• Prepare and process job data for valuation and tracking teams.
• Provide consistent, timely updates to customers on the status of their bookings.
• Ensure compliance with company procedures and service standards.
• Follow up on pending or exceptional cases to ensure timely resolution.
• Liaise with the accounts department regarding invoicing and fee collections.

Qualifications and Skills

• Degree or Diploma in relevant Arts or Science disciplines.
• Strong team player with excellent interpersonal skills.
• Exceptional organizational and management abilities.
• Sound decision-making and problem-solving skills.
• Demonstrated integrity and reliability in professional conduct.
• Outstanding customer service orientation and communication skills.

How to Apply

If you meet the qualifications and are interested in joining Spectrum Credit Ltd as a Booking and Scheduling Officer, please submit your application by sending a single PDF document containing your CV and academic certificates to jobs@spectrumcreditltd.com. We encourage qualified candidates who are committed to excellence in administrative coordination and customer service to apply.