RESERVATIONIST

Reservationist Jobs in Ndola at Grand Savoy Hotel

JM TURNKEY CONSTRUCTION LTD is currently inviting applications for the position of Reservationist at the Grand Savoy Hotel, located in Ndola, Copperbelt, Zambia. If you are a personable, well-organized professional with a passion for delivering exceptional customer service, this opportunity in reservationist jobs in Ndola could be the perfect fit for you.

About the Reservationist Role

The Grand Savoy Hotel is seeking two full-time Reservationists to join its Reservations and Front Office team. This role is essential in ensuring seamless guest experiences from booking through check-in. While full-time employment is preferred, part-time arrangements may be considered depending on suitability.

Key Responsibilities

• Manage reservation requests received via phone, email, walk-in guests, and online platforms promptly and accurately.
• Create and update bookings using the hotel’s reservation system, confirming guest details such as names, dates, room preferences, and any special requirements.
• Handle cancellations, rescheduling, and modifications in line with hotel policies.
• Provide guests with precise information regarding room availability, rates, and hotel services.
• Collaborate closely with front desk and other departments to facilitate smooth guest check-ins.
• Maintain accurate and confidential reservation records in compliance with data protection standards.
• Deliver outstanding customer service consistently, ensuring guest satisfaction.

Candidate Requirements for Reservationist Jobs in Ndola

• Excellent communication skills and a strong customer service orientation.
• Basic computer literacy with the ability to quickly learn hotel reservation software.
• Professional phone etiquette and the ability to multitask effectively.
• Flexibility to work evenings, weekends, and holidays as required.
• Previous experience in reservations or front desk roles is advantageous.

Preferred Qualifications

• Familiarity with hotel management systems (PMS) or reservation platforms.
• A diploma or degree in hotel management, travel and tourism, or related fields.
• Knowledge of hospitality, restaurant, or customer service standards.
• Experience managing high call volumes in a busy environment.

Additional Information

This position falls under the Administration job category and offers the opportunity to develop your career within a reputable hotel setting in Ndola.

How to Apply

Interested candidates are encouraged to submit their applications via email to jobsjmturnkey@gmail.com. Please include your updated CV and a cover letter outlining your suitability for the role.