Customer Care Agent

Job description

Duties & Responsibilities

• Build rapport with customers by handling every call in a courteous and professional manner.
• Provide accurate information about products and services during each customer interaction.
• Obtain, clarify, verify, and communicate information effectively to ensure exceptional customer service delivery.
• Demonstrate appropriate levels of empathy where required and provide customers with caring, individualized attention.
• Ensure that the quality of each call meets predefined quality standards.
• Contribute to improving the customer experience by identifying opportunities for process and productivity improvements and escalating them to the Team Leader.
• Adhere strictly to established attendance schedules.
• Ensure daily performance targets are consistently met.

Qualifications

• Minimum Grade 12 Certificate with at least five (5) credits, including English and Mathematics.
• Tertiary education will be considered an added advantage.

Age Requirement

• 24 – 35 years

Language Requirements

Candidates should be able to fluently speak one (1) or more of the following local languages:

• Tonga
• Lozi
• Lunda
• Kaonde
• Luvale

Location Requirements

Candidates must reside in one of the following areas:

• Kamwala
• Chilenje
• Mtendere
• Matero
• Garden

Additional Requirements

• Must be willing to work in shifts.

How to Apply:

Interested candidates should send their CV and copies of academic qualifications to:

recruitment.zm@isonxperiences.com