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Employer and vacancy source: iSON Zambia Limited
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployeriSON Zambia Limited
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- iSON Zambia Limited
- Location
- Lusaka, Zambia
- Posted
- May 31, 2026
- Job type
- Part Time
- Category
- Other
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Website iSON Zambia Limited
Job description
Duties & Responsibilities
- Build rapport with customers by handling every call in a courteous and professional manner.
- Provide accurate information about products and services during each customer interaction.
- Obtain, clarify, verify, and communicate information effectively to ensure exceptional customer service delivery.
- Demonstrate appropriate levels of empathy where required and provide customers with caring, individualized attention.
- Ensure that the quality of each call meets predefined quality standards.
- Contribute to improving the customer experience by identifying opportunities for process and productivity improvements and escalating them to the Team Leader.
- Adhere strictly to established attendance schedules.
- Ensure daily performance targets are consistently met.
Qualifications
- Minimum Grade 12 Certificate with at least five (5) credits, including English and Mathematics.
- Tertiary education will be considered an added advantage.
Age Requirement
- 24 – 35 years
Language Requirements
Candidates should be able to fluently speak one (1) or more of the following local languages:
- Tonga
- Lozi
- Lunda
- Kaonde
- Luvale
Location Requirements
Candidates must reside in one of the following areas:
- Kamwala
- Chilenje
- Mtendere
- Matero
- Garden
Additional Requirements
- Must be willing to work in shifts.
How to Apply:
Interested candidates should send their CV and copies of academic qualifications to:
recruitment.zm@isonxperiences.com