OPERATIONS OFFICER

Operations Officer Jobs in Lusaka at Zetu Courier

Zetu Courier Limited is seeking a dedicated and proactive Operations Officer to join our team in Lusaka, Zambia. This role is ideal for professionals looking to excel in operations officer jobs in Lusaka within the transport and logistics sector. You will play a critical role in ensuring our outbound and dispatch operations run smoothly, delivering parcels accurately and efficiently to our customers.

About the Operations Officer Role

As an Operations Officer, you will oversee the entire dispatch process, from warehouse to customer delivery. This hands-on position requires strong organisational skills and the ability to manage teams effectively in a fast-paced environment. Your focus will be on optimising delivery routes, managing stock levels, and maintaining high service standards to meet company KPIs on timely deliveries.

Key Responsibilities for Operations Officer Jobs in Lusaka

• Team Management: Lead and schedule the outbound and dispatch team to consistently meet daily targets.
• Coordination & Follow-ups: Maintain communication with riders, agents, and customers to resolve delivery issues promptly.
• Stock Control: Monitor inventory levels and collaborate with warehouse staff to prevent stockouts or overstock situations.
• Route Planning: Develop and optimise delivery routes daily to minimise transit times and reduce costs.
• Rider & Transport Oversight: Assign delivery tasks and ensure compliance with company policies.
• Performance Monitoring: Take ownership of on-time delivery KPIs, identify bottlenecks, and implement corrective measures swiftly.
• Reporting: Maintain accurate daily logs and generate reports on dispatch activities, deliveries, and any delays.

Candidate Requirements

• Diploma or Degree in Logistics, Purchasing and Supply, Business Administration, or a related discipline.
• 1 to 2 years of experience in operations, preferably within courier or delivery services.
• Strong organisational and problem-solving abilities.
• Proficiency in Google Sheets or Excel for tracking and reporting purposes.
• Effective communication skills with the ability to lead a team under pressure.

What Zetu Courier Offers

• Opportunities for career growth within the operations team.
• A dynamic, fast-paced work environment where your contributions directly impact business success.

How to Apply

Interested candidates should submit their CV and any relevant documents as a single file to hrmzetuzm@gmail.com with the subject line “Application – Operations Officer”. Please ensure your application reaches us by 1st June 2026.