Store Manager

Job description

Role Purpose

The Store Manager is responsible for the day-to-day running of the Curtain Factory showroom

— ensuring excellent customer service, strong team performance, and a consistently

professional store environment. This role is the first line of management for retail staff and the

operational anchor of the store floor.

Supervises / Manages

Retail Sales Representatives

Key Responsibilities & Duties

Store Operations

• Ensure the showroom is open, prepared, and professionally presented at the start of every trading day.

• Oversee daily store operations, staff deployment, and floor management

• Handle escalated customer complaints and service failures with professionalism

• Ensure all product displays, samples, and pricing are accurate and up to date

Team Leadership

• Supervise all retail sales staff on the floor daily

• Conduct daily briefings on targets, promotions, and priorities

• Monitor individual sales performance and provide real-time coaching

• Report persistent performance or conduct concerns to HR

Sales Performance

• Drive the store’s achievement of daily and monthly sales targets

• Monitor conversion rates and coach the team on closing techniques

• Assist with complex customer enquiries that require senior intervention

• Coordinate with the Admin Officer on quotation follow-up activity

Site Visits & Client Measurements

• Visit client premises to take accurate window and curtain measurements as required —

particularly for higher-value or complex jobs

• Verify the accuracy of measurements taken by Sales Representatives before they are released to

production — measurements signed off by the Store Supervisor are treated as final

• Use approved measurement sheets and tools — record dimensions, fittings, fabric requirements,

and site conditions accurately

• Coach Sales Representatives on correct measurement technique, recording, and on-site client

conduct

• Represent the company professionally on every site visit — uniform, punctuality, and respectful

conduct in client homes and offices

Administration

• Submit daily sales reports to management

• Manage staff schedules and time-keeping for the retail team

• Escalate stock and operational requirements to the Operations Manager

KEY PERFORMANCE INDICATORS (KPIs)

• Store monthly sales target — achieved or exceeded

• Team conversion rate — walk-in to sale

• Customer complaint rate — zero unresolved complaints

• Showroom presentation standard — maintained daily

• Staff punctuality and attendance within the retail team

• Daily sales report submitted on time — 100%

Role Requirements

Minimum Qualifications & Education

• Zambia School Certificate (Grade 12) required

Experience Required

• Minimum 2 years in retail sales — at least 1 year in a supervisory role

• Experience in home décor, textiles, or interior retail advantageous

Skills & Competencies

• Strong sales and customer service skills

• Team supervision and basic performance management

• Clear communication — verbal and written

• Basic reporting and store administration

Personal Attributes

• Natural leader — earns respect through competence and consistency

• Customer-focused — sets the tone for the entire floor

• Energetic and motivating — raises team performance by example

• Reliable and consistent — present, prepared, and professional every day.

Kindly send your CV and other Credentials through email to recruitment@curtainfactoryzm.com

Please note that: No phone calls and hardcopy applications will be accepted.