IT OFFICER

IT Officer Jobs in Lusaka at Mika Convention Centre

Mika Convention Centre, located in the Meanwood area of Lusaka, is inviting applications for the position of IT Officer. This full-time role offers an excellent opportunity for a qualified IT professional to contribute to the smooth operation of all technology-related services within a dynamic hospitality environment. We are looking for a dedicated individual to manage and support our hotel’s IT infrastructure and provide exceptional technical assistance to both staff and guests.

Position Overview for IT Officer Jobs in Lusaka

Reporting directly to the General Manager, the IT Officer will be responsible for overseeing the daily maintenance and support of all IT systems, including business applications, computer networks, telephone systems, and office technology throughout the hotel. The successful candidate will ensure that all technology services operate efficiently and will address technical issues promptly to maintain high service standards.

Key Responsibilities

• Maintain and support hotel IT systems, networks, servers, and communication platforms.
• Respond promptly and professionally to technical queries and system-related issues from guests and staff.
• Ensure cleanliness and proper upkeep of data equipment and computer rooms.
• Coordinate and manage relationships with vendors for Guest Internet, Property Management Systems (PMS), Point of Sale (POS) systems, telephone systems, and other software applications.
• Troubleshoot hardware, software, and network problems efficiently.
• Oversee network configuration, including servers, workstations, networking equipment, PABX systems, and email accounts.
• Conduct Root Cause Analysis (RCA) for system and network issues to prevent recurrence.
• Manage network infrastructure such as CAT5/6 cabling, wireless networks, WAN/LAN, domain controllers, Active Directory, firewalls, and VPN applications.
• Monitor system performance using profiling and monitoring tools.
• Develop and implement preventive maintenance schedules for IT hardware and software.
• Ensure regular data backups and manage disaster recovery procedures.
• Install, configure, and maintain antivirus and security systems.
• Maintain accurate inventory records of hardware, software licenses, and service agreements.
• Implement IT security policies and conduct regular staff awareness training.
• Ensure compliance with PCI standards and other relevant IT operational procedures.
• Maintain system error and progress logs and resolve issues promptly.
• Stay updated on emerging hotel technologies and IT security risks.
• Perform additional IT-related duties as assigned by management.

Candidate Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field; CCNA certification is preferred.
• At least two years of experience in a similar IT role, preferably within the hospitality industry.
• Experience with hotel management systems and POS systems is an advantage.
• Strong problem-solving abilities combined with excellent communication and interpersonal skills.
• Willingness to work flexible hours, including weekends and public holidays when necessary.
• Self-motivated, reliable, responsible, and capable of working independently with minimal supervision.

How to Apply for IT Officer Jobs in Lusaka

Interested candidates are invited to submit their application letter, updated curriculum vitae, and certified copies of qualifications to the Human Resource Department at Mika Convention Centre, Lusaka, Zambia. Alternatively, applications can be sent via email to mcchr@mikahotels.com.