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CUSTOMER SERVICE

ABALEYA CARPOOLING LIMITED Lusaka, Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: ABALEYA CARPOOLING LIMITED

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerABALEYA CARPOOLING LIMITED
  • LocationLusaka, Lusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
ABALEYA CARPOOLING LIMITED
Location
Lusaka, Lusaka, Zambia
Posted
April 29, 2026
Job type
Internship
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website ABALEYA CARPOOLING LIMITED

Job description

CUSTOMER SERVICE INTERN WANTED

Company: Abaleya Carpooling Limited

Location: Lusaka, Zambia

Position: Customer Service Intern

Duration: Internship

Abaleya Carpooling Limited is looking for a motivated and customer-focused Customer Service Intern to support daily operations. The successful candidate will assist users, drivers, and partners by providing timely support, handling inquiries, and helping maintain a positive customer experience.

Key Responsibilities

  • Respond to customer inquiries through phone, WhatsApp, email, social media, and in-app support channels.
  • Assist users with app registration and general platform guidance.
  • Record customer complaints, feedback, and service issues accurately.
  • Follow up on unresolved customer matters and escalate where necessary.
  • Support driver and passenger onboarding activities.
  • Maintain professional communication with customers at all times.
  • Prepare simple daily or weekly customer service reports.
  • Support field activations and customer engagement activities when required.

Qualifications & Requirements

  • Must have a Grade 12 Certificate.
  • Good communication and interpersonal skills.
  • Basic computer literacy and ability to use smartphones confidently.
  • Familiarity with social media, WhatsApp, email, and mobile apps.
  • Ability to speak English and at least one local language.
  • Patient, professional, respectful, and solution-oriented.
  • Willingness to learn and work in a fast-growing startup environment.
  • Must be based in Lusaka.

Ideal Candidate

The ideal candidate should be energetic, polite, organized, tech-friendly, and passionate about helping people. They should be comfortable speaking to customers, solving basic problems, and representing the Abaleya brand professionally.

How to Apply

Interested candidates should send their CV and Grade 12 Certificate to:

Email: abaleyalimited@gmail.com

Application Deadline: 30th April 2026

Abaleya Carpooling Limited is an equal opportunity company. Only shortlisted candidates will be contacted.

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