Loan Officer

Job description

Job Purpose

To drive loan business growth through strategic client acquisition and accurate application processing while maintaining high portfolio quality and strict data integrity within the payroll-based lending framework.

About Four Oaks Financial Services

Four Oaks is a Zambian-registered financial services provider founded to bridge the systemic gap between income and payday. Guided by our “Oak and Roots” philosophy, we believe financial stability is the root system that allows households and businesses to weather economic storms. 

Key Duties & Responsibilities

1. Business Development & Client Acquisition

• Execute structured marketing visits and product awareness sessions at approved employer institutions.
• Identify eligible clients and achieve monthly/quarterly disbursement targets in line with policy guidelines.
• Support the onboarding of new employer partners and maintain productive relationships with HR and payroll officers.

2. Loan Processing & Data Integrity (Critical)

• Guide clients through the application process and verify the completeness of all required documentation (NRC, payslips, bank details, and authorization forms).
• Conduct preliminary affordability assessments to ensure deductions fall within approved thresholds.
• Accurately capture legal names, NRC, payroll, and bank data into the loan management system to ensure zero duplication and seamless deductions.
• Maintain organized physical and electronic files, ensuring any data entry errors are corrected immediately.

3. Portfolio Monitoring & Collections

• Monitor repayment performance and follow up on arrears within 24–48 hours.
• Liaise with employer payroll departments to resolve deduction issues promptly.
• Actively participate in recovery efforts for delinquent accounts to maintain Portfolio at Risk (PAR) within company thresholds.

4. Compliance, Risk & Reporting

• Strictly adhere to internal credit policies and verify document authenticity to prevent fraud.
• Ensure the absolute confidentiality of all client information.
• Submit daily activity logs, weekly pipeline updates, and monthly performance reports to management.

How to Apply

Interested candidates who resonate with our values of integrity, hard work, and service should submit their CV and cover letter to admin@fouroakszm.com

Four Oaks Financial Services is an equal opportunity employer committed to transforming borrowers into financially independent leaders.