ADMIN ASSISTANT / LOGISTICIAN

Job description

REPORT TO: DIRECTOR/ GENERAL MANAGER 

RESPONSIBILITIES: 

. Serve as a point of contact for clients regarding shipments, deliveries and logistics updates.

. Provide timely and accurate information on shipment status, delays and delivery schedule.

. Build and maintain strong relations with clients, ensuring high levels of satisfaction.

. Handle clients inquiries, complaints and claims professionally and promptly.

. Coordinate with the internal team (transport, warehouse and finance to resolve customer issues.

. Proactively communicate potential disruptions ( border delays, customer issues and offer solutions).

. Ensure all deliveries are supported by valid proof of delivery (PODs)

. Verify that PODs are correctly signed, stamped and complete.

. Follow up with drivers and customers for missing PODs.

. Ensure the PODs are submitted on time

. Tracking reports 

. Monitoring the exact location of tracks (GPs)

. Handle all border documentation 

. Make announcements 

. Negotiate prices if need be 

. Stock up the office for both drivers and admin.

. Make sure the cleaner cleans the offices on time.

KEY SKILLS

. Strong communication and interpersonal skills 

. Professionalism and emotional intelligence 

. Ability to manage difficult clients calmly 

. Attention to details and responsiveness 

. Good negotiation and stakeholder management skills.

. Strong coordination and planning skills.

 Diploma or Degree in transport and logistics, Business Administration, supply chain or related field 

1-3 years’ work experience in logistics

Female Candidates are strongly encouraged to apply.

Deadline for applications is 25th April 2026