Customer Service Officer (x2)

United Bank for Africa

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JOB OPPORTUNITY

Customer Service Officer

Department/Unit: Operations

Location: Kasumbalesa

Reporting Relationships

Functionally reports into: Customer Service Manager
Administratively reports to: Same as above
Supervises: Nil

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To ensure quality customer service delivery and assist in cross-selling UBA group product and services.

Duties & Responsibilities

Ensure proper management of the customer service desk.
Handle all enquiries and relate directly with customers.
Assists to cross sell bank’s products and services.
Timely account opening and issuance of welcome pack to customers.
Ensure that banking hall is clean at all times and well stocked

Key Performance Indicators

Customer delivery service index.
Turn around time in serving customers.
Number of products and services sold.
Volume of transactions against Budget number.
Customer complaints/compliments

REQUIRED EDUCATION QUALIFICATIONS

Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English
ZAQA verified certificates

Previous Work Experience Requirements

Minimum experience – 1-3 years relevant experience

Key Competency List:

Knowledge

Banking operations, policies and procedures
Banking products/services
Major Zambian languages

Skills/Competencies

Professional disposition: Possess IT appreciation & application skills. Information Sourcing & Processing Skills. Ability to pay attention to detail & Customer Service orientation

To Apply

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, Grade Twelve (G12) Certificate and other copies of qualifications by 15th April, 2026

Submit your application to careers.zambia@ubagroup.com