Employer and vacancy source: UBA Zambia
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerUBA Zambia
- LocationKasumbalesa
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- UBA Zambia
- Location
- Kasumbalesa
- Posted
- April 16, 2026
- Job type
- Full Time
- Category
- Other
Website UBA Zambia
Job description
United Bank for Africa
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Primary & Secondary Schooling (K-12)
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JOB OPPORTUNITY
Customer Service Officer
Department/Unit: Operations
Location: Kasumbalesa
Reporting Relationships
Functionally reports into: Customer Service Manager
Administratively reports to: Same as above
Supervises: Nil
Job objective(s)Job Search Platform
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Zambia Job Listings
To ensure quality customer service delivery and assist in cross-selling UBA group product and services.
Duties & Responsibilities
Ensure proper management of the customer service desk.
Handle all enquiries and relate directly with customers.
Assists to cross sell bank’s products and services.
Timely account opening and issuance of welcome pack to customers.
Ensure that banking hall is clean at all times and well stocked
Key Performance Indicators
Customer delivery service index.
Turn around time in serving customers.
Number of products and services sold.
Volume of transactions against Budget number.
Customer complaints/compliments
REQUIRED EDUCATION QUALIFICATIONS
Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English
ZAQA verified certificates
Previous Work Experience Requirements
Minimum experience – 1-3 years relevant experience
Key Competency List:
Knowledge
Banking operations, policies and procedures
Banking products/services
Major Zambian languages
Skills/Competencies
Professional disposition: Possess IT appreciation & application skills. Information Sourcing & Processing Skills. Ability to pay attention to detail & Customer Service orientation
To Apply
United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, Grade Twelve (G12) Certificate and other copies of qualifications by 15th April, 2026
Submit your application to careers.zambia@ubagroup.com