Operations Manager – Clothing Retail Industry X 02

Job description

Description:

Job Purpose

The Operations Manager will take full responsibility for production, supplier management, profitability, compliance, and on-time delivery across this growing business within the clothing industry. Oversee warehouse, e-commerce, retail, and customer service, ensuring smooth operations and high performance. Manage resources, coordinate between departments, implement policies, and optimize processes, including budgeting, staffing, and maintaining quality standards to achieve organizational goals.

Summary of Key Responsibilities:

Maximise profitability across all operational areas
Managing the day-to-day operations of the Copperbelt warehouse, working closely with the Warehouse Manager and team
Monitoring warehouse performance including dispatch, pick accuracy, returns turnaround and inventory accuracy
Managing inventory levels across all markets to minimise stockouts and excess stock
Preparing and placing purchase orders with suppliers and coordinating inbound freight
Leading preparation for monthly sales & operations planning meetings and aligning inventory planning with marketing activity
Identifying practical opportunities to improve warehouse and operational processes as the business grows
Manage and optimise retail operations to ensure efficiency and profitability.
Develop and implement strategies to enhance customer satisfaction and experience.
Oversee inventory management and ensure stock levels meet demand.
Working with the Regional Sales Manager monitor and analyse sales performance to identify trends and drive improvements.
Ensure compliance with company policies and industry regulations.
Lead and support retail teams to achieve business objectives.
Coordinate with other departments to streamline operations and communication.
Provide hands-on support, foster accountability, and drive a culture of excellence with clear expectations and structured feedback.
Oversee facilities, office, and systems maintenance, including IT tools and software, to support seamless operations in the assigned region
Working with the Regional Sales Manager to address customer complaints and claims professionally and promptly, maintaining high service standards.
Manage stock control, monthly stock takes and system accuracy
Lead, manage and discipline operational teams where required
Source new products and suppliers, and keep the Director informed on operational performance and key decisions.

Required Skills and Competencies

Excellent communication skills
Excellent leadership and team management skills.
Strong interpersonal skills
Self-driven
Good attention to detail and presentation.
Excellent negotiating skills
Strong analytical skills
Attention to detail
Stronger leadership skills
Ability to work under pressure
Primary Areas of Accountability:

Qualifications and Experience

Degree in Business Administration, Supply Chain, Operations, Business Management or any relevant field.
Must have a minimum of 5-6 years’ experience in operations, inventory management, logistics optimisation
Understanding of stock movement processes, retail and/or wholesale supply chain, and visual merchandising.
Must have operations management experience within Retail Fashion/clothing manufacturing / supplier environment will be a plus
Proven familiarity with health and safety regulations, warehouse management processes, and inventory control
Strong leadership ability with excellent supplier management capability
ERP / system proficiency will be advantageous
Must be commercially driven and results focused
Must be a member of a relevant professional body (ZIPS or CILT)

APPLICANTS SHOULD CLEARLY INDICATE THEIR PREFERRED TOWN IN THE SUBJECT LINE OF THE EMAIL (APPLICATION FOR EMPLOYMENT OPERATIONS MANAGER – LUSAKA) 

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com   

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful. 

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