Junior ERP Consultants

Job Purpose

Reports to ERP Manager. The Junior Technical Consultant will support the implementation, configuration, training, and ongoing support of Sage ERP solutions for clients. The role involves working closely with senior consultants to deliver high-quality solutions that meet client business requirements, while ensuring effective system performance and user satisfaction.

Key Responsibilities

Implementation & System Support
Assist in the implementation of Sage modules (e.g., Financials, HR, Payroll, Inventory)
Participate in system configuration, setup, and testing activities
Provide first-level technical and functional support to clients
Troubleshoot system issues and escalate complex cases with proper documentation
Support system go-live activities and provide post-implementation (hypercare) support
Assist in applying system updates, patches, and minor enhancements in line with change management procedures
Log, track, and resolve client issues using the support ticketing system
Ensure timely updates and closure of support tickets in accordance with SLAs
Maintain clear, professional communication with clients regarding issue status and resolution
Document issues, root causes, and resolutions for future reference
Escalate unresolved issues with detailed reproduction steps and supporting evidence
Gather and document client business requirements
Assist in conducting system demonstrations and user training sessions
Provide post-implementation user support and guidance
Support clients in adopting best practices for system usage
Prepare and maintain user manuals, training guides, and system documentation
Document system configurations, processes, and client-specific customizations
Update and maintain internal and client-facing knowledge base articles
Document recurring issues and standard solutions to improve support efficiency
Assist in conducting User Acceptance Testing (UAT) with clients
Validate system functionality against documented business requirements
Record, track, and report testing results and identified defects
Support resolution and retesting of identified issues
Support data migration activities, including data import, validation, and reconciliation
Assist in maintaining database backups and verifying data integrity
Ensure accuracy and consistency of data within the ERP system
Assist in generating standard and ad-hoc reports for clients
Support users with report customization and data extraction
Work closely with senior consultants on project deliverables
Participate in project meetings and provide task updates
Assist in preparing project documentation and status reports
Collaborate with cross-functional teams to ensure successful project delivery
Stay updated with Sage product features, updates, and industry trends

Qualifications

Diploma or Degree in: Information Technology, Accounting / Finance, Business Administration. Experience in ERP systems or IT support is an added advantage
Exposure to Sage products (e.g., Sage 300, Sage Evolution) is an added advantage
Basic understanding of Sage or similar ERP systems
Basic knowledge of accounting principles (GL, AP, AR, Inventory)
Basic SQL knowledge (Microsoft SQL Server)
Proficiency in Microsoft Excel and reporting tools
Strong analytical and problem-solving abilities
Good communication and interpersonal skills
Ability to work effectively in a team environment
Strong attention to detail and willingness to learn
Good time management and organizational skills

Suitably qualified candidates are invited to apply. However, only shortlisted candidates will be contacted. Please send your application letters to litiamaboshe@mupuma.co.zm