Collections Officer

Job description

JobwebZambia, operating from Ghana, has long copied and mirrored job listings from Gozambiajobs. As this practice has become harder to maintain, the same behavior is now being directed at our site.

The repeated appearance of identical job posts raises a simple question: what value does Jobweb actually provide? Copying from GoZambiaJobs in the morning and JobSearchZM in the afternoon is not curation — it’s exploitation.

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

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Job Summary

Monitor and control all delinquent retail accounts and take appropriate action of recovering monies owed to the Bank by negotiating workable repayment plans with customers in arears, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure customers repay their debts in fullBanking software

Manage the default book to achieve financial targets supporting overall collections goals and objectives

Job Description

Monitor and control all delinquent retail accounts and take appropriate action of recovering monies owed to the Bank by negotiating workable repayment plans with customers in arears, within pre-determined policy rules and laid down strategies. The overall objective of the role is to ensure customers repay their debts in full

Manage the default book to achieve financial targets supporting overall collections goals and objectives
Undertake recovery on all high value classified accounts and ensure customers pay in full and, if possible, maintain the customer relationship
Ensure customers whose accounts are written off are contacted. This may take the form of written important notices, by direct telephone contact or formal meetings as well as field visits
Provision of daily management information (MI)
Adhere to service level agreements with all service providers
Send out demand notices/letters to all defaulting customers
Compilation of various returns as required through the assimilation of information available within the Recoveries team
Conduct calls as per policy and keep record of the assessment sheets
Manage day-to-day operations of engaging customers to normalize the accounts
Execute controls and complete daily checklists
Ensure adherence regarding attendance, compliance, customer, or account escalation
Perform quality evaluation and coaching
Conduct Reviews on collector WIP and prioritisation of accounts
To maintain a green Audit in all areas of the team
Be prepared to take up additional duties plus any other duties that may be provided by the Line Manager from time to time.s to ensure compliance with policies and procedures | : | : | : | : | : | :
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 Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)