Branch Manager – Microfinance Institution X 03

Job description

Branch Manager – Microfinance Institution X 03 (Ndola, Kabwe & Lusaka)
Description:

Job Purpose

The Branch Manager will be responsible for the overall performance of the business and achieving specific service and operational targets Develop and provide a supervisor level of customer relations and promotes the sales and service culture through coaching guidance and staff motivation achieve individual and branch target goals through new business sales referrals and retention of account relationships Provides leadership training supervision delegates day to day operations to the Customer Service Officers or other branch personnelEmployment Resources

Summary of Key Responsibilities:

Set marketing plans for the branch and supervise the team to achieve targets
Active involvement in implementing marketing strategies business development activities stakeholder management and ensuring active participation of branch staff
Ensure good levels of customer service management of Service level agreements and customer complaints
Supervise and make of the right implementation of the disbursement and collection procedures
Make sure to provide best service to customers
Enhance the team skills and competencies in addition to develop operational plans to enhance the branch performance
Assess loan requests and evaluate the clients credit worthiness through interviews and examination of the necessary documentation as required in loan processing in accordance with the company lending policy
Responsible for the overall branch operations Customer Service Human Resources Administration and Sales
Assess local market conditions and identify current and prospective sales opportunity
Develop branch forecast financial objectives and business plan
Ensuring the attainment of the set branch sales targets
Ensure that Copies of the signed Loan Contract mandate forms and supporting documents are properly led and scanned to share folder after processing
Ensure a high level of customer service and satisfaction by maintaining high levels of professionalism
Attend to all customer enquiries queries concerning various products that may be received through various channels Ensure that guidelines for each client touch point are adhered to at times
Recruitment and supervision of branch Direct Sales Agents and management of leads
Maintaining cordial relationships with agents and stakeholders
Responsible for collection of first and second default instalment and provide satisfactory reason if not collected
Supervision of the branch team and day to day branch operations including KYC Handling File Management and other quality control checks
Cash Handling and Vault Management
Branch Returns and other compliance requirements

Required Skills and Competencies

Excellent written and oral communication skills
Strong analytical skill
Excellent time management and organization skills
Strong negotiation skills
Ability to work under pressure
High motivation and ability to work without supervision
Excellent Leadership Skills
Strong Negotiating skills
Attention to detail
Primary Areas of Accountability:

Qualifications and  Experience

Full Grade 12 Certificate with credits in English and Mathematics
Bachelors Degree in Marketing Accounting and Finance Banking Business Administration or a related field
Minimum of 5 years experience in branch operations with a Microfinance Institution
Must have extensive Micro finance knowledge
Proven experience in a Non Bank Financial Institution or Microfinance environment is highly desirable
Proficiency in financial analysis tools and lending software
Advanced Excel skills and strong analytical capabilities
Preferably based in respective location of application with own accommodation

APPLICANTS SHOULD CLEARLY INDICATE THEIR PREFERRED TOWN IN THE SUBJECT LINE OF THE EMAIL (APPLICATION FOR EMPLOYMENT BRANCH MANAGER – KABWE) 

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com   

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful. 

DO NOT SEND CERTIFICATES AT THIS STAGE