Workshop Foreman

Job description

Overview

We are recruiting!

Our client in Lusaka/Kitwe, is looking for a Workshop Foreman to join their team for a job vacancy within the automotive industry.

Purpose of the Role

The Workshop Foreman is responsible for overseeing the proper repair and servicing of all vehicles in our high-volume Service Departments in Lusaka and Kitwe. This role ensures technician productivity meets service management standards while maintaining the highest quality of workmanship and customer satisfaction.

Key Responsibilities

Workflow Optimization: Manage daily workshop operations, including scheduling, resource allocation, and efficient workflow management to maximize productivity.
Technical Guidance, Support & Mentorship: Diagnose complex vehicle issues, conduct road tests, and train junior technicians on new procedures, equipment, and best practices.
Quality Control: Inspect all completed repairs to minimize comebacks and ensure full compliance with vehicle warranty guidelines, OEM standards, job card management, and workshop compliance protocols.
Operational Management: Maintain workshop cleanliness and organization, ensure strict safety compliance, and oversee the proper use and maintenance of special tools and equipment.
Customer & Team Liaison: Provide technical guidance to service advisors, handle customer complaints professionally, and assist in staff performance reviews and development.
Maximize Departmental Profitability: Supervise and lead the workshop team to deliver efficient, high-quality, and profitable service operations.
Learning & Development: Actively participate in OEM-provided online training and in-house learning opportunities to maintain up-to-date technical knowledge across all vehicle models.

Key Competencies & Qualifications

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Grade 12 Certificate and qualification in Vehicle Mechanical and Electrical Maintenance or equivalent.
Minimum 3+ years’ experience in a similar foreman role or as a senior service technician within a high-volume organization.
Strong diagnostic and problem-solving skills with hands-on technical expertise.
Proficiency in Microsoft Office (Word, Excel, Outlook) and workshop/diagnostic software.
Ability to work under pressure and meet tight deadlines in a fast-paced environment.
Membership of the Engineering Institution of Zambia (EIZ) is an advantage.
Strong attention to detail and accuracy in all aspects of work.
Excellent organizational and time management skills.
Proven ability to lead, motivate, and develop a workshop team.
Good communication and interpersonal abilities.
Passion for vehicles and the automotive industry; valid driver’s license for manual vehicles preferred.

“All candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)”