Vehicle Sales Consultant

Job description

About Talent House Ltd

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective, and flexible solutions that help individuals discover their career paths while enabling organizations to recruit, develop, and retain the right talent.

About the Client 

Our client, Platus Zambia Limited, has been in operation since 1981 and has established itself as a leading distributor of BMW, Mazda, and Saurer vehicles in Zambia. The company is known for delivering quality vehicles, reliable after-sales services, and adhering to international OEM standards.

About the Role

Our client is seeking a Vehicle Sales Executive / Sales Consultant to join their Car Sales Department. The role is responsible for achieving vehicle sales targets by delivering a professional customer experience, adhering to OEM sales processes, and representing BYD / Mazda brand standards. The position reports to the Head After Sales.

Job Purpose

To achieve vehicle sales targets by delivering a professional customer experience, adhering to OEM sales processes, and representing the BYD / Mazda brand standards.

Key Responsibilities (OEM-Aligned)

Promote and sell new vehicles in accordance with BYD / Mazda sales policies and procedures
Identify customer needs and recommend suitable vehicle models, features, and variants
Conduct product presentations, test drives, and demonstrations in line with OEM guidelines
Explain pricing, financing, insurance, registration, and exchange options to customers
For BYD: Educate customers on EV technology, charging solutions, range, and ownership benefits
Prepare accurate quotations, sales documents, and order forms
Ensure timely follow-up with prospects to maximize conversion and customer satisfaction
Coordinate with finance, insurance, and delivery teams to ensure smooth vehicle handover
Maintain accurate customer data and sales activities in CRM / DMS systems
Achieve monthly and annual sales targets and KPI objectives
Ensure compliance with OEM brand standards, ethics, and customer experience requirements
Participate in OEM training programs, product launches, and certification processes

Key Result Areas (KRAs) & KPIs

1. Sales Performance

Achievement of vehicle sales targets (units and value)
Conversion rate of leads to sales

2. Customer Experience

Customer satisfaction scores (CSI / NPS)
Quality of vehicle delivery and handover process

3. Process & Compliance

Adherence to BYD / Mazda sales processes and brand standards
Accuracy and timeliness of CRM / DMS data entry
Zero major OEM audit non-compliances

4. Product Knowledge & Training

Completion of OEM-mandated training and certifications
Product and technology knowledge assessment scores

5. Lead & Relationship Management

Timely follow-up on leads and enquiries
Contribution to repeat and referral sales

Desired Skills and Experience

Graduate or Diploma qualification (Automobile qualification preferred)
1–2 years’ experience in a vehicle sales dealership environment preferred

Compensation

The incumbent will receive a competitive salary commensurate with experience.

To Apply

Please send your CV to careers@talenthousepeople.com before 20th February, 2026.