Assistant Branch Manager

Job description

READY FOR YOUR NEXT CAREER MOVE? 

Are you looking for a new challenge, greater responsibility, and an opportunity to grow your leadership or technical skills? This could be your moment.

NICO Insurance Zambia Limited, a general insurance company, has been operating in Zambia since 1st October 1997 and has branches in Lusaka, Kitwe, Ndola, Livingstone and Chipata. NICO Insurance Zambia Limited is a member of the NICO Group of Companies operating in Malawi.

The Company is seeking to identify a suitable qualified and experienced individual to be engaged as Assistant Branch Manager reporting to the Branch Manager.

Main duties will include the following:

Researching and analysing trends and patterns regarding Underwriting & Claims branch business in the region/market.
Implementing the broker instructions – Renewal, new business, and all other premium alterations.
Implementing the Payment plan/Actual Payment: As soon as possible/after receiving broker/client instructions. 
Providing guidance to subordinates and ensuring that documentations are correctly and promptly done as per the following turnaround time 
Marketing new business for the company
Implementing underwriting plan to grow the branch business and to achieve Strategic goals and objectives. 
Resolving client complaints received from the Customer Experience Officer and sees to it that complaints have been addressed within the agreed SLA.
Managing claims costs and turnaround times on claims processing and query resolution ensuring adherence to budget thresholds for claims at the branch.
Verifying reports before and after payment run to ensure correct application and compliance with terms and conditions of the contracts and SLAs.
Ensuring that feedback is provided to Claimants regarding the progress of the claim by the Claims Officers.
Observing that Client service level agreements are adhered to internally and externally.
Evaluating staff, identifies performance strengths and deficiencies, and arranges for necessary action

Requirements:

First degree in Business Administration, Insurance, Finance, Economics or similar
Chartered Insurer CII or equivalent 
5 years’ experience in general insurance operations or branch administration
Strong leadership, communication, and people skills
Clear verbal and written communication and ability to prepare accurate reports.
Ability to interact, negotiate and achieve targets

Those who meet the above stated requirements may send their applications letters accompanied with copies of their academic, educational qualifications and curriculum vitae to recruitment@nicoinsurance.co.zm