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Technical Support Lead

Kazang Zambia Kitwe, Copperbelt, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Kazang Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerKazang Zambia
  • LocationKitwe, Copperbelt, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Kazang Zambia
Location
Kitwe, Copperbelt, Zambia
Posted
February 9, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website Kazang Zambia

Job description

JOB ADVERT

Position: Technical Support Lead / Key Account Lead

Location: Copperbelt, Kitwe.

Company: Kazang Zambia.

Kazang is seeking a highly motivated and experienced Technical Support Lead / Key Account Lead to oversee the Smart Invoice team and manage key KPOS client accounts. This role combines technical leadership with key account ownership to ensure smooth onboarding, system adoption, ZRA compliance, and exceptional client support.

Key Responsibilities

Lead and supervise the Kazang Smart Invoice team
Oversee Smart Invoice installations, activations, and rollouts
Monitor ZRA activation and compliance status
Act as the escalation point for Smart Invoice and KPOS-related issues
Serve as the primary point of contact for all KPOS clients, including corporate, franchise, and multi-branch accounts
Manage onboarding, installations, and client training
Coordinate upgrades, back-office setup, and system enhancements
Monitor system usage, adoption, and Smart Invoice readiness
Identify operational risks and implement corrective actions
Liaise with clients, sales leadership, and technical/support teams

Qualifications and Experience

Diploma or Degree in Information Technology, Computer Science, Business Information Systems, or a related field
Minimum of 2–3 years’ experience in technical support, systems implementation, or IT operations
At least 1–2 years’ experience in a supervisory or key account management role
Experience supporting POS, invoicing, or payment systems
Knowledge of ZRA Smart Invoice requirements is an added advantage

Skills and Competencies

Strong leadership and team management skills
Excellent client relationship and communication skills
Strong problem-solving and escalation management abilities
Ability to coordinate across multiple teams and stakeholders
High attention to detail and compliance awareness
Ability to manage multiple priorities in a fast-paced environment

How to Apply

Interested candidates should submit their CV, Cover letter and other relevant qualifications as one PDF document to vacancies@kazang-zambia.comby 13 February 2026.

Only shortlisted candidates will be contacted

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