Employer and vacancy source: Kazang Zambia
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerKazang Zambia
- LocationKitwe, Copperbelt, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Kazang Zambia
- Location
- Kitwe, Copperbelt, Zambia
- Posted
- February 9, 2026
- Job type
- Full Time
- Category
- Other
Website Kazang Zambia
Job description
JOB ADVERT
Position: Technical Support Lead / Key Account Lead
Location: Copperbelt, Kitwe.
Company: Kazang Zambia.
Kazang is seeking a highly motivated and experienced Technical Support Lead / Key Account Lead to oversee the Smart Invoice team and manage key KPOS client accounts. This role combines technical leadership with key account ownership to ensure smooth onboarding, system adoption, ZRA compliance, and exceptional client support.
Key Responsibilities
Lead and supervise the Kazang Smart Invoice team
Oversee Smart Invoice installations, activations, and rollouts
Monitor ZRA activation and compliance status
Act as the escalation point for Smart Invoice and KPOS-related issues
Serve as the primary point of contact for all KPOS clients, including corporate, franchise, and multi-branch accounts
Manage onboarding, installations, and client training
Coordinate upgrades, back-office setup, and system enhancements
Monitor system usage, adoption, and Smart Invoice readiness
Identify operational risks and implement corrective actions
Liaise with clients, sales leadership, and technical/support teams
Qualifications and Experience
Diploma or Degree in Information Technology, Computer Science, Business Information Systems, or a related field
Minimum of 2–3 years’ experience in technical support, systems implementation, or IT operations
At least 1–2 years’ experience in a supervisory or key account management role
Experience supporting POS, invoicing, or payment systems
Knowledge of ZRA Smart Invoice requirements is an added advantage
Skills and Competencies
Strong leadership and team management skills
Excellent client relationship and communication skills
Strong problem-solving and escalation management abilities
Ability to coordinate across multiple teams and stakeholders
High attention to detail and compliance awareness
Ability to manage multiple priorities in a fast-paced environment
How to Apply
Interested candidates should submit their CV, Cover letter and other relevant qualifications as one PDF document to vacancies@kazang-zambia.comby 13 February 2026.
Only shortlisted candidates will be contacted