Preferred Banker – Lusaka Civic Centre

Job description

JobwebZambia, operating from Ghana, has long copied and mirrored job listings from Gozambiajobs. As this practice has become harder to maintain, the same behavior is now being directed at our site.

The repeated appearance of identical job posts raises a simple question: what value does Jobweb actually provide? Copying from GoZambiaJobs in the morning and JobSearchZM in the afternoon is not curation — it’s exploitation.Bank Account Opening

Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Lusaka Civic Centre Branch:

Role Description

JOB PURPOSE

Discover more
Lusaka Branches
Time management courses
Career Guides
Financial modeling software
Banking industry news subscription
Retail Banking Products
Lusaka Civic Centre
Financial planning software
Banking Products
Wealth management courses

This position ensures the establishment of a relationship managed association between the bank and the Preferred banking client through the Preferred banker that proactively engages clients for the provision of banking products and services based on the client’s needs whilst ensuring profitability of the entire customer value proposition.

Requirements

Under the supervision of the Branch manager the following are among the Job Key Responsibilities:Banking Products

· 100% responsibility for assigned Preferred banking portfolio.

· 100% responsible for achievement of assigned financial targets –Acquisition, liabilities, assets growth, Gold cards, internet &mobile banking, Banc assurance.

· 100% responsibility for revenue generation for assigned Preferred banking portfolio.

· Responsible execution of the sales strategy for Preferred banking clients i.e. hunts in packs with Corporate and Commercial teams and provides leads to the two Units.

· Accountable for conducting an in-depth analysis of client’s present financial position relating to total assets such as property, business interest etc, credit balances across account types, transaction types and the value of all investment portfolio in order to recommend appropriate products and services to the client

· Closely monitor sales performance against set targets and proactively address any adverse variances.Post Job Listing

Discover more
Financial modeling software
Banking regulations resources
Retail Banking Products
Networking events tickets
Financial Services
Job Search Platform
Preferred Banking Solutions
Bank Account Management
Interview coaching services
Banking Products

· Ensure on boarding process is seamless i.e. account funded and mobile banking activated within 24hours of account being opened, card issued within agreed TAT.

· Monitor performance of client accounts to ensure account behaviour remains positive

· Responsible for the execution of the CVP for Preferred banking customers and educating them on the Bank’s product offering and service channels

· Ensures growth of number of clients on the portfolio and accountable for all financial KPIs

· Responsible for scanning the market and research on good opportunities to meet Preferred banking client’s revenue goals and provide market updates/financial news to the client.

Ensure brand and product offering consistency across the Customer value proposition for the segment

· Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the bank’s products to increase customer wallet size and therefore retentionBank Account Opening

· Responsible for monthly assessment of segment thresholds and proactively engage clients for any breaches and execute upgrades or downgrades half yearly so that the CVP is aligned to customer’s needs and that they derive full value from the proposition.

· Relationship manage clients and recommend appropriate solutions in addressing their needs with customer contact plans completed.

· Educate clients on the use of various alternate channels to allow for full implementation of the Retail strategy i.e relationship management.

· Ensure that the customer experience is positive throughout the client’s journey and at all touch points in order to increase retention.

· Execute all client’s requests within SLAs and provides feedback in order to ensure clients are fully satisfied with the service/ resolution.

· Execute life cycle programs in order to provide a full customer service propositions that deepen client relationshipsLusaka City Guide

· Ensure that all key personal details of the customers are known e.g birthday, anniversary, hobbies, spouse and children’s details etc. to better meet client’s needs and all accounts opened are 100% KYC compliant.

· Ensure accurate and complete reporting of risk events within the stipulated time line (i.e. 7 calendar days)

· Ensure adherence to all account opening procedures. Kyc, profiling, minimum balance etc

· Treat customers fairly and explain full value proposition for the product and associated costs.

· To ensure attendance of all recommended training relevant to the role. Eg. Banc assurance training, Sales & Service training, Wealth management, Investment options, financial interpretation,

· Ensure KPIs are signed off with supervisor and performance management reviews conducted timely.Banking Products

· To take annual leave as prescribed through HR guidelines.

· To share knowledge and experience and best practice with team members in order to ensure that team performance meets set service standards

· Any other responsibilities or tasks as assigned by management.

INTERNAL/EXTERNAL CONTACT

· Existing / prospective customers

· Internal stakeholders

· Officials of regulatory bodies e.g. BOZ– for compliance and market information.

QUALIFICATIONS/EXPERIENCE

· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.

University degree in a Business-related Field or professional qualification from a recognized university.
Diploma in Banking and Finance as added advantage

· Minimum of five (5) years banking experience, marketing and/or sales

· Understanding of all Zanaco Retail products and account opening, KYC Cash and other Branch process requirementsBank Account Opening

· Understanding of relevant legislation e.g KYC, Anti – Money laundering, Banking code.

· Understanding of people policies and processes

· Demonstrated complaint handling and resolution skills

JOB CORE COMPETENCIES

Results Driven
Building Relationships
Being Pro – Active
Resilience

· Team work

· Customer service orientationPost Job Listing

· Drive for results

· Interpersonal Skills

· Teamwork

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.

Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).