Assistant Account Manager

Job description

JobwebZambia, operating from Ghana, has long copied and mirrored job listings from Gozambiajobs. As this practice has become harder to maintain, the same behavior is now being directed at our site.

The repeated appearance of identical job posts raises a simple question: what value does Jobweb actually provide? Copying from GoZambiaJobs in the morning and JobSearchZM in the afternoon is not curation — it’s exploitation.

INF 6 – Assistant Account Manager (1)
Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: February 06, 2026
Job Description

Execution and management of contracts, customer on boarding and debt.

Key Responsibilities

Sales

Assist in achievement of sales volumes, revenue, and market share objectives
Preparation of contracts and all relevant customer on boarding documents.

Customer Relations

Contract Management
Debt Management

Customer Retention

To ensure 100% customer retention and up sales

Reporting

Prepare daily and weekly activity reports
Cost Management/Budget
Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction
Minimum Qualifications
Diploma in Sales or Marketing or any Business-related course
Manual Driver’s License with over two years’ experience
Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body
Zambia Job Market
Key Competencies and Skills
Sound knowledge of sales methodsand tools
In depth knowledge of processes,services, products, and customer specifications
Knowledge of ICT Industry
Computer literate
Understands basic financial terminology
Understand the principles of effective customer service processes
Ability to network and persuade.
Able to work effectively at all levels in an organization
Identification of Customer Needsand Challenges.
Territory Management
Must be a team player and able to work collaboratively with others
Ability to establish and maintainstrong relationships
Excellent active listening skills
Exceptional communication skills –both written and verbal
Uses discretion to complete assignments.
Independently applies knowledge of technical practices and specialty area standards.
Strong business acumen andunderstanding of organizational issues and challenges
Provides guidance to others in work area breaking down information in a systematic/logical manner
Cultivates good peer working relationship
Years of Experience Required
2 years’ experiencein a sales related function. Preferably in telecoms industry