Laundry Supervisor

Kafue, Zambia
Full-time
Zambia Job Market
Company Location: Anantara Kafue River Tented Camp
Company Description

Nestled along the sweeping banks of the majestic Kafue River, Anantara Kafue River Lodge invites you to be part of an extraordinary safari destination set in one of Africa’s last truly untouched wilderness regions.We are looking for a highly organized and experienced Laundry Supervisor to oversee the daily operations of our laundry department. The ideal candidate will ensure that all guest linens, staff uniforms, and guest linen is cleaned, maintained, and delivered to the highest standards of quality and hygiene.

Job Description

As Laundry Supervisor, you will be required to:

Maintain the same high degree of service and efficiency in the absence of the Laundry Manager
Oversee and manage Guest Laundry/Dry Cleaning operations, ensuring timely and quality service
Supervise the Laundry Shop, ensuring proper stock management and customer service
Handle administrative duties related to the laundry department, including staff scheduling and budget management
Conduct regular quality control inspections of department standards, implementing improvements where necessary
Regularly inspect machinery for signs of wear & tear, deterioration of hoses, belts, covers etc.
Log any defects or maintenance requests via database for action by the Engineering Department
Train and develop staff members to maintain high standards of service and efficiency
Implement and maintain health and safety protocols within the laundry department
Manage inventory levels of cleaning supplies and linens, ensuring optimal stock levels
Liaise with other departments to ensure smooth operations and guest satisfaction
Handle guest complaints and feedback related to laundry services promptly and professionally
Monitor and analyse department performance metrics, reporting to senior management as required
Stay updated on industry trends and best practices in laundry operations
Ensure compliance with environmental regulations and promote sustainable laundry practices
Qualifications
At least 3 years in laundry operations
Diploma/ Certificate in hotel management is an added advantage
Full grade twelve certificate
Hands on experience in luxury safari lodge or five star establishment
Knowledge of industrial laundry equipment and processes
Supervisory or team‑leader experience preferred
Strong knowledge of laundry chemicals, stain removal, fabric care, and machine operation
Excellent organizational, communication, and time‑management skills
Ability to train and motivate staff
Experience in lodges, hotels, or safari camps is an added advantage
Additional Information

Three traceable referees with valid mobile numbers and email addresses