Hostess

Kafue, Zambia
Full-time
Company Location: Anantara Kafue River Tented Camp
Zambia Job Market
Company Description

Nestled along the sweeping banks of the majestic Kafue River, Anantara Kafue River Lodge invites you to be part of an extraordinary safari destination set in one of Africa’s last truly untouched wilderness regions.

We are looking for a warm, well‑presented and guest‑focused Hostess to join our Food & Beverage team. In this role, you will play a vital part in supporting the overall F&B operation, ensuring exceptional guest satisfaction, smooth service flow, strong team performance, and positive business results.

Job Description

Ready to be the ringmaster of our restaurant’s grand dining circus? As our star Hostess, you’ll orchestrate an unforgettable experience for our guests. Your exciting mission, should you choose to accept it, includes:

Welcome guests warmly and escort them to their tables
Manage reservations, seating plans, and guest flow for optimal service
Provide accurate information about menus, service times and dining options
Coordinate closely with service and kitchen teams to ensure smooth operations
Maintain a clean, organised, and welcoming dining environment
Handle guest concerns professionally and promptly
Support F&B supervisors in service preparation and guest communication
Uphold high grooming, hygiene and hospitality standards at all times

This role is perfect for adaptable go-getters ready to wear many hats (sometimes literally). Are you up for the challenge?

Qualifications

Relevant Diploma/Certificate in Hospitality Management or related field
Minimum of 1-2 years’ previous experience in Food & Beverage/Restaurant operation
Full grade 12 certificate
Keen eye for detail to achieve operational excellence
Excellent guest service skills with a warm and welcoming demeanour
Fluent English skills, both verbal and written
Strong ability to multi task and prioritise in a fast-paced environment
Proficiency in restaurant reservation systems and point-of-sale (POS) software
Excellent interpersonal and communication skills
Flexibility to work various shifts, including evenings, weekends, and holidays
Strong problem-solving skills and ability to handle guest complaints professionally
Additional Information

Three traceable referees with email addresses and mobile numbers.