CHIEF OPERATIONS OFFICER

Job description

JOB OPPORTUNITY

Chief Operations Officer (COO)

Location: Lusaka, Zambia

Reports to: Chief Executive Officer

Organization: Bridging Gap Solutions Limited (BGS)

About Bridging Gap Solutions Limited

Bridging Gap Solutions Limited (BGS) is a high-impact, wholly Zambian-owned technology company established in 2008. We design, build, and deploy mission critical digital solutions that power business growth, operational efficiency, and large-scale digital transformation across multiple industries. BGS is aggressively scaling its footprint and is seeking a commercially minded executive to drive revenue, dominate key markets, and convert strategy into measurable results.

Our Core Commercial Offerings:

 Software Solutions

·       ERP, Payroll & Human Resource Management Systems

·       Fixed Asset & Resource Management Systems

·       Customer Relationship Management (CRM) Platforms

·       Custom Software Design & Enterprise Application Development

 Infrastructure & Cybersecurity

·       End-User Computing Devices

·       Enterprise IT Consulting, Architecture & Large-Scale Deployments

·       Network Infrastructure Design, Optimization & Performance Management

·       Cybersecurity Defense Systems, including Real-Time Monitoring & Support

·       AI-Powered Mining Safety Solutions

·       Fleet Management Technologies

Payment & Digital Transaction Platforms

·       Mobile Money & Card Payment Collection Solutions

·       API-Based Integration with Multiple Third-Party Systems

·       E-Ticketing and Digital Revenue Collection Platforms

Client Contact Center Services

·       End-to-end customer engagement and support solutions

Role Purpose

The Chief Operations Officer (COO) is a growth-driven executive role responsible for aggressively expanding BGS’s revenue base, commercial partnerships, and market dominance. The COO will own strategy execution, revenue acceleration, market expansion, and high-value deal closure while positioning BGS as a preferred digital transformation partner for enterprise and institutional clients. This role demands a hunter mindset, strong commercial instincts, and the ability to turn opportunity into signed contracts and sustained profitability.

Key Responsibilities

Strategy Execution & Growth Leadership

·       Drive the execution of BGS’s corporate strategy with clear revenue, margin, and market-share targets

·       Translate strategic priorities into commercially viable, scalable business lines

Revenue Growth & Deal Closure

·       Lead end-to-end business development across software, infrastructure, payments, and service solutions

·       Originate, structure, negotiate, and close high-value enterprise and government contracts

·       Build a strong, predictable sales pipeline and deliver consistent revenue growth

Market Expansion & Strategic Partnerships

·       Identify and penetrate new markets and industry segments

·       Establish and monetize strategic alliances with technology vendors, financial institutions, and enterprise clients

Commercial Leadership & Governance

·       Lead and performance-manage strategy, sales, and business development teams  

·       Provide commercial insight and execution support to the CEO and Board

 Qualifications & Experience

·       Bachelor’s degree in Business Administration, Strategy, Economics, Finance, Information Systems, or a related field (required)

·       Master’s degree (MBA or equivalent) will be a strong added advantage

·       Minimum of 10 years’ experience in strategy, business development, consulting, or senior commercial leadership roles

·       Demonstrated success in driving revenue growth, closing complex deals, and scaling technology-enabled businesses

Key Competencies

·       Strong commercial acumen with a clear results orientation

·       Strategic thinker with hands-on execution capability

·       Exceptional negotiation, persuasion, and stakeholder management skills

·       Ability to operate at executive and board level while remaining deal focused

Why Join BGS?

·       Take ownership of growth in a fast-scaling technology company

·       Direct influence over strategy, revenue, and market positioning

·       Work alongside executive leadership to build a dominant, future-ready organization

How to Apply

Qualified and results-driven candidates should submit:

·       A detailed Curriculum Vitae (CV)

·       A cover letter highlighting commercial achievements and growth impact

Email applications to:

careers@bgsgroup.co.zm

 Application Deadline: 30 January 2026