Home Broadband Installation Supervisor

DEPARTMENT : Home Broadband

VACANCY : Installation Supervisors

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LEVEL : Senior Coordinator

CONTRACT DURATION : 1 year

LOCATION : All Zones Across the Country

JOB PURPOSE

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

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CORE RESPONSIBILITIES ARE:

• Coordinate with dispatch for daily appointments for the installers.
• Track job ticket status to close leads as scheduled by the installers.
• Inventory management of FWA CPE/FTTX ONT and installation material at assigned stock point.
• Ensure all installers have KYC Kits to complete customer on-boarding and toolbox for physical installation work.
• Reconcile inventory and accessories picked vs deployed by installers.
• Closure and Installation fulfilments through daily tracking.
• Design PJP (Route plan) within territory and conduct one gate meeting per day with assigned Installers to ensure ways of work governance metrics are in place.
• Tracking and monitoring performed installation work (civil and electrical) at customers premises
• Provide reports of works done with the corresponding time sheet for daily submission and reconciliation purposes.
• Supervise completion of tasks within the allotted time frame for the installers.
• Responsible for onboarding and training the Installers.
• Conduct performance management of the Installers.
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REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• Degree in Networks, Technical or Electrical or equivalent qualification.
• Networks, Technical or electrical or equivalent qualification.
• Professional Qualification in Project Management Techniques.
• IT Literacy and business education, an added advantage.

Relevant Experience:

• Splicing and racking abilities.
• Managing multiple requests and complexities.
• Working in non-traditional spaces such as roofs or basements.
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COMPETENCIES REQUIRED FOR THE POST

• Customer focused
• Problem-solving skills
• Negotiation and Advocacy skills
• Ability to work under tight deadlines
• Comfortable working at heights and off ladders
• A valid  motorcycle or motorcar driver’s license
• Effective time management skills

CLOSING DATE:

Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. The closing date for receiving applications is Thursday, 22nd January, 2026..

Kindly clearly indicate the role you are applying for in the subject field.

Kindly note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.