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Channel Business Officer (CBO)

FINCA Zambia Kitwe

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: FINCA Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFINCA Zambia
  • LocationKitwe
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
FINCA Zambia
Location
Kitwe
Posted
January 19, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Kitwe

Website FINCA Zambia

Job description

We are seeking a Channel Business Officer (CBO) to drive growth in usage of Alternative Channels (Agency and Mobile Banking) in the Copperbelt region, based at our Kitwe branch.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create awareness, promote and (cross) sell FINCA’s products and services.
Identify, assess and enroll new Agents (including onboarding of new access points).
Manage the agent portfolio and performance in the designated region, ensuring compliance and adherence to policy.
Identify, assess and register new Savings Groups in the region.
Be the champion for all digital products and services, providing support to the branch/es and customers.
Provide key support to the Commercial sales team in the region (customer onboarding on digital channels is key)
Mobilize new customers and support the adoption of new innovative solutions within the branch/es.
Providing periodic training to agents to manage customer experience and ensure adherence to guidelines.
Conduct regular visits to all Agents in the designated area and ensure branding and other operational requirements are in place.
Supervise Direct Sales Agents (DSAs) in the region.
Participate in marketing activities.
Prepare periodic performance reports.

QUALIFICATIONS

Bachelor’s Degree or Diploma in Business Administration or any Banking or Business-related course.
Minimum 1 year experience in the micro finance/banking sector.
High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

If you meet the set criteria and would need to be considered for the above-mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm no later than Friday 23rd January, 2026.

FINCA, an equal opportunity Employer!!

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